EPIC Technical Support

  • location: Burlington, MA
  • type: Temp to Perm
  • salary: $28 per hour
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job description

EPIC Technical Support

Our client doesn't want you to be 'satisfied' with your job. They want you to be curious, inspired, challenged, and most of all, excited about new possibilities. Are you driven by challenges? Like working in a "People First" environment? If so, this is the job for you!

EPIC Trainer-Remote


  • Responsible for providing level 1 technical and EMR navigation support to Epic, Dragon and other Nuance solutions for users by answering questions, troubleshooting, and researching problems.
  • Assists users by identifying problems, researching answers, and guiding them through corrective steps.
  • Provide remote support for callers using tools such as Bomgar and Citrix Director.
  • Resolving Epic, Dragon, and IT related problems, exploring alternative solutions.
  • Creates comprehensive call documentation by entering complete and detailed information to our ticket system.
  • Utilizes tools such as Bomgar to remotely assist callers with Epic and Dragon questions

Working hours: 9:00 AM - 6:00 PM


  • Exceptional customer service skills
  • Able to handle high pressure situations
  • Ability to be empathetic to end-users
  • Exceptional verbal and written communication skills
  • Multi-tasking ability


  • 3-5 Years of customer service experience
  • 3-5 years of professional experience working with Epic in either a training or support role
  • 2+ Years of contact center experience
  • 2+ Years of remote work experience

Randstad Staffing is the largest staffing agency in the world! You may know us as the owner of Monster.com.

Apply today to learn more about this employment opportunity with our client, and how we can put YOU in front of the hiring manager!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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