Call Center Representative Inbound

  • location: Columbus, OH
  • type: Temp to Perm
  • salary: $16 - $17 per hour
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job description

Call Center Representative Inbound

Are you looking to start a fulfilling career? Do you have a degree in Finance, Business Administration, Communications, or are you someone who is interested in learning more about Finance, Wealth Management, or Investing? In this work from home role (will return to office June 2021 or after) you will be consulting with clients regarding their investment policy. You will learn the skills that are necessary for a foundation in the Industry and put you on the track to a rewarding career.

Randstad Corporate Services in partnership with a Fortune 100 company headquartered in Columbus, OH is actively seeking 10 Financial Services Reps to join the Annuity or Life Products Inbound Solution Center team at their location in Grandview Heights, OH.


A leading employer in the insurance and financial services industry wants you to work for them. Our client is a U.S. based Fortune 100 company headquartered in Columbus, Ohio. They have a history of strength and stability dating back nearly 90 years. Their commitment is to help America successfully prepare for and live in retirement. They also pride themselves on being more than a business by engaging in the communities where they work and live. This commitment has earned them a place on Fortune's 100 Best Companies to Work For...four years in a row!


Why Work With Us?
Pay: $16.00 ( pay increases $1 after training )

Currently seeking Reps with Bilingual and Non Bilingual skill set

Schedule: Candidates must have open availability to work between the hours of 2:30 pm - 11:00 pm ( Monday - Sunday )
Set schedule 8 works per day - 35 to 40 hours per week


This is a temp-hire position! Position starts on 4/6/2021. After the first 6- 9 months of employment with Randstad, there is potential for permanent hire with our client, the fifth largest central Ohio employer! During the first 6 -9 months, you're paid a competitive wage of $16.00 - $17.00 per hour, which increases to over $40,000 per year upon perm hire!

Responsibilities:
- Taking incoming calls from participants regarding their Life policy account

- Individuals will be trained to handle basic topics such as account balance, distribution questions, password reset, etc.

- Building meaningful connections/relationships and engage with customers via phone inquiries

- Educate and provide service to customers on products to support sales objectives

- Uncover routine sales opportunities and market products to support sales objectives

- Reviews, researches, and interprets records and reports to accurately make decisions

- Resolves routine errors requiring corrective processing

Working hours: 2:30 PM - 11:00 PM

Skills:
Have a consultative sales aptitude and enjoy interacting with customers and helping others
-- Financial services experience is a plus, but not necessary
-- Highly engaged, grateful, and humble attitude
-- Excellent verbal and written communications
-- Proficiency with computers and common office software

Education:
High School

Experience:
Entry Level

Qualifications:
As an ideal candidate you will have:

- A completed or nearly completed bachelor's degree (preferably in Business, Communications, Economics or a related field)

- Candidates interested in building a career in sales and service atmosphere with a top employer

- Candidates who hunt for innovative ideas and seek feedback to continuously improve performance

- A passion and drive to succeed in a fast paced environment

- An engaging personality, both in person and over the phone

- One year of solid work experience in a service related field. Restaurant, retail, administrative, hospitality, etc.

- Candidates must be able to deliver friendly customer service while talking on the phone and working through computer systems simultaneously

Qualified Candidates must live in the Columbus, OH area
A Skills based assessment in required for consideration


Interested in learning more?

Let's set up a call; please send an up to date resume to Kimberly.schirato@randstadusa.com or call me at 2196149244 I look forward to working with you!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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