Field Services Location Administrator – This position is typically dedicated to one logistics account and is responsible for the timely and accurate disposition of all customer service related activities including but not limited to Plug-In availability search, ordering, receiving, stocking, staging, shipping, returns, inventory control and cycle counting, systems interface and the delivery of Plug-In and supplies in compliance with safety requirements, customer quality service levels and cost commitments. Must be able to operate effectively in a Warehouse/Call-Center type environment with heavy customer phone interaction with minimum supervision, maintain high customer-service level requirements during these interactions, and quickly master customer’s software systems to be able to accurately locate, source, determine and set up transportation, and record all call activity for customer requests.. Other duties include, but are not limited to, record keeping, housekeeping, inspections, and strict adherence to all applicable AT&T procedures and policies. All FSLA are expected to maintain a sense of urgency as they work, follow all safety rules, follow all documented work procedures and consistently perform any assigned duties. 24/7 on call duty (respond to FSL location to ship emergency requests whenever needed) is required as well as timely response to all calls. Work experience requirements: Education/Experience/Skills/Required Qualifications: High School diploma or equivalent is required with a preference to have an Associates or Bachelors degree. One to five years experience in logistics, transportation, warehouse, customer service/call-center environment or industry related field is required. Must possess excellent written, verbal, and organizational skills, have a high attention to detail, be able to multi-task effectively, and be able to quickly make educated decisions on product sourcing and transportation. Proficiency in MS Office is necessary, particularly MS Excel. Must be able to learn and master customer’s software systems quickly. Must be available for On-Call duty, 24/7. Must be able to deliver customer material, with reliable personal transportation, to a defined region during normal business hours and after hours. Working Conditions This position works within a distribution facility. The environment consists of product storage, movement by material handling equipment and production personnel performing material transactions. Appropriate personal protective devices are provided as required. Physical demands include twisting, lifting, bending & reaching. Employee may stand or sit for extended periods of time. Travel Required: up to 10%
This position is typically dedicated to one logistics account and is responsible for the timely and accurate disposition of all customer service related activities including but not limited to Plug-In availability search, ordering, receiving, stocking, staging, shipping, returns, inventory control and cycle counting, systems interface and the delivery of Plug-In and supplies in compliance with safety requirements, customer quality service levels and cost commitments.
The essential functions of this role include:
- working in a smoke free environment
- wearing steel toe shoes
- manual lifting up to 50lbs
- standing for 6 hours at one time
- Order Filling
- Order Fulfillment
- Order Processing
- Order Pulling
- Order Picking
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 7 AM - 3 PM
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