Field Services Technician

  • location: Houston, TX
  • type: Permanent
  • salary: $20 - $25 per hour
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job description

Randstad is assisting in seeking full-time technically oriented individuals to deliver field-based customer service and product repair, modification, and installation on home appliances in the Houston, TX Territory.

Responsibilities:
Your responsibilities:
This position will also take on responsibility for the resolution of customer/product issues in order to maintain and enhance the reputation of the company and its brands.
Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area.
Carry out repairs, modifications and installation of Products and Home Appliances in the field.
Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
Resolve customer issues within given guidelines and to the customer's satisfaction.
Diagnose faults with the company's range of products and rectify as required.
Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
Inform the Technical Manager, via the local service centre, of any defects found which are out of the ordinary.
Maintain all equipment spares and tools in a satisfactory manner and ensure that company property and information is safeguarded at all times.

Working hours: 8 AM - 5 PM

Skills:
3-5 years of appliance repair experience.
Refrigeration experience a plus.
Organized with the ability to complete multiple service calls in a timely manner on a daily basis while providing high levels of customer service.
Must be a self starter and be able to work independently with minimal supervision.
Strong communication and superior customer service skills.
Continuous updating of progress to Managers in regards to service requests.
Strong Microsoft office skills as well as Outlook.

Qualifications:
Company van provided.
Ability to lift 70+ lbs.
Valid driver's license.
Benefits:
We provide ongoing product training, uniforms, computer tablet, cell phone and a company vehicle.
A comprehensive benefits package including paid vacation, holidays, medical, dental, vision, life insurance, disability insurance, educational assistance and a 401(k) plan. Salary plus bonus opportunities.
If you have the experience for this opportunity, please email your resume to: kathy.defreece@randstadusa.com or call 630-853-4163

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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