Director of Post Sales and Service Department

  • location: Totowa, NJ
  • type: Permanent
  • salary: $90,000 - $140,000 per year
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job description

Director of Post Sales and Service Department

Totowa, NJ- Growing global manufacturing company has a direct hire opening for a Director of Post Sales and Service to support clients globally.

Hours= Monday-Friday 8am-5pm
Salary= $90,000-$140,000

Responsibilities:
RESPONSIBILITIES
- Managing profitability of four customer programs: Preventative Maintenance, Spare Parts, Service Contracts and Product Upgrades
- Coordination of on-site and remote product service installation for clients, testing and calibration of products, parts and product upgrades
- Coordination of customer on-site technical training program for customers worldwide
- Scheduling of customer visits for installation team
- Reviewing service contracts
- Identify product design problems and implement corrections
- Measure and report relevant KPI's for service department
- Manage 5 direct reports
- Develop, lead and mentor service department team members
- Interview and hire new team members as needed
- Manage escalation priorities and provide solutions for global customers
- Ensuring delivery of spare parts
- Troubleshooting (process and analytics)
- Review processes and systems to ensure the voice of the customer is heard and implemented into company practices
- Create and follow timelines for all projects (20-30 per month) and tasks
- International and domestic travel as required (10-15%)

Working hours: 8:00 AM - 5:00 PM

Skills:
SKILLS
- Technical aptitude
- Advanced Excel skills
- Ability to juggle multiple priorities at once
- Experience working with several departments at once
- Strong people skills
- Excellent memory
- Electrical mechanical knowledge
- Strong interpersonal skills
- Proficient in SalesForce, ERP, CAD and other office tools

Qualifications:
QUALIFICATIONS
- Bachelor's Degree required
- Previous management experience required
- Minimum 5 year's Customer Service related experience with a technical product required
- Can-do attitude
- Experience in a manufacturing facility
- Technically savvy

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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