Career seeking Service Manager
Our company in North Miami Beach is expanding. Service Manager to be responsible for the day to day activities of the service department and be responsible for the department's growth. If you are a leader, teacher, trainer with a proven service track record and the abilities listed below, please apply today for our Service Manager position!
Pay is based on experience and will be discussed with candidates with the right experience.
* Monitor all field technician's work.
* Keep track of department profitability.
* Seeking, vetting and hiring new service technicians
* Train new technicians.
* Cross train and develop our existing service personnel.
* Maintain an organized service department.
* Manage and report on Service department and its profitability.
* Handle customer inquiries and complaints
* Provide information about the products and services that our company provides
* Schedule and understand logistics of scheduling technicians.
* Provide knowledgeable back up for technicians.
* Troubleshoot and resolve product issues and concerns
* Document and update customer records based on interactions
* Develop and maintain a knowledge base of the evolving products and services
Working hours: 8:00 AM - 6:00 PM
--Desire and capability to grow an established service department
--Previous proven strong service technician background
--Ability to build rapport with technician team
--Ability to prioritize and multitask
--Positive and professional demeanor
--Excellent written and verbal communication skills
--Strong communication and employee management skills.
This position is for seasoned service technicians and service managers.
Please email your resume to Yanetsi.Arencibia@ranstadusa.com
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