HR Service Center Analyst
This is a great opportunity to work for a world class healthcare company that truly values its employees, customers and community.
I am currently looking for a strong candidate for a HR Service Center Analyst opportunity in Alameda, CA. If you are open to new job opportunities, please reply with your updated resume attached. I'd like to discuss the opportunity in more detail and see if this position would be a good fit for you. If it's NOT a good fit for you, please refer a friend!
Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker's compensation. Acts as a resource to Human Resources Representatives and other service center team members.
??? Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws.
??? Enters, processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees.
??? Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees.
??? Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.
??? Conducts case management as required to meet employees??? needs. May handle incoming employee calls as needed.
??? Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.
Working hours: 9:00 AM - 5:30 PM
--Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures.
--Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers on the telephone.
--Demonstrated experience navigating Windows-based Human Resources information systems required.
--Ability to effectively interact with all levels within an organization required.
--Attention to detail, accuracy and quality required.
--Excellent interpersonal, verbal and written communication skills with a customer service focus required.
--Experience with PeopleSoft 8.8 preferred.
--Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint preferred.
??? High School diploma or GED.
??? Shift Required: Monday ??? Friday 9am to 5:30pm.
??? Duration: 6 Month contract.
??? Pay Rate: $23.00 per hour.
If you feel like you are a match for this position, please reply to Steve.McKenna@Randstadusa.com with your updated resume attached and the best time for a short, 20 minute conversation today. If you don???t feel this job is a good fit for you, but you know of someone else who may have these qualifications, please forward them this email and send me their name and contact number.
As always, time is of the essence! I look forward to hearing from you soon!
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