Customer Service

  • location: Harrisburg, PA
  • type: Temp to Perm
  • salary: $15 - $17 per hour
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job description

Customer Service

We are looking for a customer-oriented service representative!

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Working hours: Monday-Friday 7AM-4PM
Pay: $15-17/hr

Responsibilities:
-Manage large amounts of incoming calls
-Identify and assess customers' needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers

Working hours: 7:00 AM - 4:00 PM

Skills:
College Degree Preferred; Professionalism is a MUST.

-Organization!
-Proven customer support experience or experience as a client service representative
-Track record of over-achieving quota
-Phone contact handling skills and active listening
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively

Qualifications:
Apply now with an attached resume and a Randstad staffing manager will reach out to you to discuss next steps!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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