Receive and manage daily customer orders for aggregate, and asphalt materials.
Develop and schedule orders with respective plants/scales and participate in coordinating trucking delivery requirements with the transportation group.
Work closely with plant shipping operators and scale clerks to assure that correct products and quantities are delivered in a timely manner relative to customer requirements.
Work closely with customer dispatch and field personnel with respect to order needs and issues with a focus on developing and maintaining effective working relationships.
In this role the individual will receive customer orders and schedule trucking for delivery of rock and sand and asphalt assuring the correct products and quantities are delivered in a timely manner. Maintains records of daily production orders. Responds to customer questions and concerns by phone and in person to maintain good customer relations. Verifies material once loaded and weighs trucks to insure correct quantity is shipped. Computes accounts receivable to insure accuracy of cash sales and receipts. Completes DTL. Monitors the number of trucks on the job site and works with plant dispatch as well as sales to adjust delivery times to avoid over and under trucking. Communicates job site concerns and issues to sales and the customer to minimize service problems.
Working hours: 5:00 AM - 5:00 PM
Knowledge of construction materials, including aggregates and asphalt, as well as their processes and uses; weights and measures laws and regulations; trucks and transportation requirements and regulations. Skill in providing excellent customer service; communicating effectively by phone and in person; scheduling and organizing large numbers of people and equipment efficiently and quickly; reading maps; preparing and using reports and forms; reading and interpreting computer generated reports; making basic mathematical computations. Ability to think and act quickly and creatively to anticipate and resolve problems; research specifications for various materials; handle multiple tasks concurrently; work well under pressure; diffuse issues at the lowest level possible; work independently and make decisions; memorize and recall detailed information. Must represent Vulcan in a professional manner to all customers, vendors, and internal personnel. Skill in using computers to record information and create reports; providing excellent customer service by phone and in person; Must work well under pressure.
High school diploma or equivalent is required. One to two years experience that has included dispatching, customer relations, and construction/transportation; administrative or sales experience is required. Telephone, keyboard, computer and 10-key operator experience a plus.
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