An Order Puller works at a manufacturing and shipping facility, and their primary role is preparing customer orders for shipment. This type of job is suited for those who can't see themselves working at a cubicle. Order Pullers spend most of their time on their feet locating and pulling products. When not on their feet, they're usually in forklifts moving product too heavy to be lifted manually. Speaking of lifting, the role of Order Puller can be physically demanding.
There are several duties and responsibilities Order Pullers perform in their quest to fill customer orders. The following list is composed of the core duties Order Pullers are responsible for on a daily basis.
Process Customer Orders
The most important duty completed by Order Pullers is correctly processing customer orders and uploading them into their employer??s database. This involves competency with order processing tools, such as barcode scanners.
Check Stock Using Computer
Once Order Pullers process customer orders, the next step is to check if the items are in stock. This is done using computers, so it requires competency with inventory management software.
Assist Order Checker in Order Accuracy Efforts
Accuracy is of the utmost importance in this job. Customer satisfaction depends solely on orders being filled correctly and arriving in a timely manner. This process starts with Order Pullers and Order Checkers working together to ensure every order is accurate.
Prepare Shipping Labels
Order Pullers are responsible for boxing up orders and getting them ready for shipping. This involves accurately inputting customer shipping information, and then using a commercial label printing machine to print the shipping labels.
Load and Unload Freight Containers
Loading and unloading freight containers is where the physical demand of the job comes into play. This duty can involve lifting items up to 50 pounds. It can also involve operating heavy machinery, such as forklifts, to move heavy loads.
Working hours: 5:00 AM - 12:00 PM
Reading Comprehension Skills: Order Pullers call upon their reading comprehension skills when processing customer orders. They must be able to read and understand the types of information typically present on customer orders and shipping labels.
Active Listening Skills: Pulling orders is very much a team process. Order Pullers have to be good listeners in order to follow the direction given to them by the Warehouse Manager. Order Pullers typically use headsets to communicate with each other.
Organizational Skills: Order Pullers have to be highly organized in order to maximize their efficiency. They call upon their organizational skills when processing and filling customer orders.
Basic Computer Skills: Order Pullers need basic computer skills to navigate the order processing and inventory management software they use on a daily basis. This knowledge is typically acquired through on-the-job training.
Prioritization Skills: Order Pullers have multiple orders to process over the course of a day. Some may even get bonuses depending on how many they can complete during a day. This means they must be able to prioritize tasks to figure out the most efficient way to fill a given order.
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