Are you a Registered Pharmacy Technician in the State of Texas with excellent customer service skills and previous call center or telephone experience? If so, we want to hear from you!
This position is full-time, 40 hours per week; standard daytime office hours, Monday-Friday. The position requires an active TX State Pharmacy Technician registration (PTCB preferred).
Responsible for answering the phones, providing communication to health care providers, patients and other internal customers. They are responsible for coordinating and scheduling patient initial and refill shipments.
Show initiative and take an enthusiastic proactive approach to work
Answers incoming phone calls and provides necessary information
Contacting patients and gathering essential information for coordination of shipment of prescription
Responsible for accurately and completely scheduling medication deliveries
Maintains patient records accurately and completely
Follows all applicable government regulations including HIPPA and compliance regulations
Process prescription refills to include: refill confirmation when appropriate, review pending refills with the supervising pharmacist, generate refill documentation and process third party claims adjudication
Accurately process all orders in a timely manner
Gather, organize, document, and report clinical data for review and action by the patient care team (pharmacist, nurse, prescriber, as applicable) to include: lab data as applicable, results of patient contact documented on the custom assessment and hospitalizations
Complete all necessary paperwork, forms, and records according to policy
Assist in the prioritization and the progress of patient paperwork
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.