Service Desk Analyst

  • location: New Albany, OH
  • type: Contract
  • salary: $16 per hour
easy apply

job description

Service Desk Analyst

job summary:
The Service Desk/Access Management Analyst provides support of various applications, manages incidents and fulfills requests on an Enterprise scale in a very fast pace environment.

location: New Albany, Ohio
job type: Contract
work hours: 9am to 6pm
education: Associates
Responsibilities include granting, maintaining, or revoking security access for existing users, new hires, and terminations using various tools/applications all while maintaining designated SLA's and handling incoming calls from internal customers in a non-call center environment.

- Day to day work includes working escalations, respective IDM queues, research and troubleshooting access problems, and completing tickets and tasks within ServiceNow.

- Must possess proficient computer skills, have a basic understanding of the following: IT principles and practices, Information Security, PCI compliance, be familiar with Sarbanes-Oxley principles and practices, possess the ability to critically think through various issues, as well as multitask and perform other duties as assigned.

- The ideal candidate should be able to function as part of a team as well as independently, be friendly, courteous, upbeat, and professional at all times.

- Candidate agrees to abide by all Client and Randstad regulations, policies, work procedures, instruction, and all health and safety rules.


- Qualified candidates should have experience with Microsoft Office products.

- Understanding of Active Directory.

1 opening (Shift: 2:00 PM - 10:30 PM M-F)

skills: Preferred:

- Minimum 2 year computer science degree or equivalent experience.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up

related jobs


  • location: Dublin, OH
  • job type: Contract
  • salary: $49 - $63 per hour
  • date posted: 12/4/2018

    Entry-level QA Analyst

  • location: Columbus, OH
  • job type: Permanent
  • salary: $41,600 - $52,000 per year
  • date posted: 3/2/2018