Service Desk Analyst

  • location: New Albany, OH
  • type: Contract
  • salary: $16 per hour
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job description

Service Desk Analyst

job summary:
The Information Security Analyst / Access Management Analyst provides support of various applications, manages incidents and fulfills requests on an Enterprise scale in a very fast pace environment.

 
location: New Albany, Ohio
job type: Contract
work hours: 9am to 6pm
education: Associates
 
responsibilities:
Responsibilities include granting, maintaining, or revoking security access for existing users, new hires, and terminations using various tools/applications all while maintaining designated SLA's and handling incoming calls from internal customers in a non-call center environment.

- Day to day work includes working escalations, respective IDM queues, research and troubleshooting access problems, and completing tickets and tasks within ServiceNow.

- Must possess proficient computer skills, have a basic understanding of the following: IT principles and practices, Information Security, PCI compliance, be familiar with Sarbanes-Oxley principles and practices, possess the ability to critically think through various issues, as well as multitask and perform other duties as assigned.

- The ideal candidate should be able to function as part of a team as well as independently, be friendly, courteous, upbeat, and professional at all times.

- Candidate agrees to abide by all Client and Randstad regulations, policies, work procedures, instruction, and all health and safety rules.

 
qualifications:
Required:

- Qualified candidates should have experience with Microsoft Office products.

- Understanding of Active Directory.

1 opening (Shift: 2:00 PM - 10:30 PM M-F)

 
skills: Preferred:

- Minimum 2 year computer science degree or equivalent experience.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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