Help Desk Specialist

  • location: Oak Ridge, TN
  • type: Contract
  • salary: $13 - $16 per hour

job description

We are currently seeking a Help Desk Analyst for our Fortune 500 client located in the Oak Ridge, TN area.

Job Responsibilities

  • Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status,
  • High school education or equivalent and 2+ years of technical experience.
  • Associates Degree and 1 year of related experience preferred. This position requires the ability to obtain a DoD Secret security clearance.
  • Input support incident into incident management tool.
  • Interacts daily with supervisor, peer groups, and customers. Interaction involves exchange or presentation of factual information.
  • Hours of operation are 24 x 7 except holidays. Flexibility with schedule to meet the customer's need is required.

Skills

  • Comprehensive knowledge in the use of personal computers and software applications.
  • Ability to communicate results effectively in both oral and written form; compose correspondence and reports.
  • Experience in desktop and networking support, IT concepts and help desk software.
  • Proficient with MS Windows and Office, VPN Remote-access and anti-virus software.
  • Must be able to think logically and act decisively in critical situations.
  • Demonstrate customer service, leadership and team skills.

Preferred Qualifications

  • Active Directory, Anti-virus, VPN, Avaya, Novell, web support and development.

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