Complaint Investigator

  • location: Andover, MA
  • type: Contract
  • salary: $45 - $50 per hour

job description

We are looking for a Complaint Investigator for a 2 month position in Andover!

Description:

Evaluate, investigate, track and complete complaints through effective and established complaint handling processes.

- Ensure accurate documentation of evaluation and investigation results with the assigned complaint records.

- Participate and collaborate objectively with productive conclusions in the Complaint Handling Unit meetings.

- Coordinate with the reportable complaint investigators in providing any missing information for root cause activities.

- Collaborate with Engineering, Customer Support, Field personnel, Market Service Order reviewers and other appropriate groups for adequate initial evaluation of complaints.

- Collaborate with Adverse Event Coordinators for reportable complaints as well as Product Safety Committees for Correction and Removal process.

- Assist in trending of complaints and collaborate with the appropriate groups to ensure that the data gets pushed to the appropriate departments for actions.

- Support reviews and audits assigned.

- Work with the Post Market Surveillance Manager for any other projects assigned.

- 3+ years of experience in a medically regulated and technical environment in (FDA Class I or II equivalent - Class III a plus).

- Bachelor Degree or higher in scientific, health care, nursing or related field, or relevant years' work experience.

- Demonstrated strong results orientation.

- Proficiency using statistical tools such as Tableau, Minitab, and various other computer software applications.

- Proficiency using office tools such as Microsoft Access and Excel, ClearQuest, and various other computer software applications.

- Must be able to work under pressure to meet regulatory reporting time frames and company requirements.

- Strong sense of responsibility and self-motivation with demonstrated ability to function independently and in a group environment.

- Requires the proven ability to consistently meet and/or exceed goals. Must be capable of making commitments, setting priorities, and delivering results on time and on budget. Effective team building skills.

- Able to exercise sound judgment within Philips using standard operating procedures and policies to determine appropriate action to achieve objectives.

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    Complaint Investigator

  • location: Andover, MA
  • job type: Contract
  • salary: $70 - $80 per hour
  • date posted: 5/15/2018