Senior Analyst ITSM

  • location: High Point, NC
  • type: Permanent
  • salary: $85,000 per year

job description

Senior Analyst ITSM

As the Senior Analyst of IT Service Management, you will support the Company's Supply Chain's information technology's (SC IT) service management programs and certifications. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.

What you'll do on a typical day:

  • Oversee the deployment of Supply Chain information technology's Service Management program
  • Organize activities to implement, improve, and measure Service Management program
  • Provide Service Management process support and guidance to personnel
  • Identify need for automation supporting process and service improvement
  • Interface with consultants, internal / external auditors, and certifying organizations
What you need to succeed at Our Company:

At a minimum, you'll need:

  • Bachelor's degree
  • 5 or more years of information technology management and IT Service Management practices and methodologies experience
  • Ability to travel up to 50% depending on business needs and project status
  • Expertise and experience in a supply chain management disciplines
  • High level of analytical experience and proficient use of MS Excel and MS Office Suite tools
  • Experience with and understanding of a broad range of information technology concepts, systems, and environments
It'd be great if you also have:

  • ITIL / ITSM or ISO 20000 Foundation certification
  • Other related certifications (e.g., Intermediate ITIL certificate, ITIL Expert, ITIL Master, ISO 20000 Practitioner and Auditor, ISO/IEC 27001 Foundation, Project Management) certification
  • Implementation and support experience with web-based applications and logistics-related systems

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