Client Support Engineer II

  • location: San Carlos, CA
  • type: Permanent
  • salary: $84,000 - $86,000 per year

job description

Client Support Engineer II

About the Position

Coretelligent's client support engineers utilize strong customer service skills to provide on-site

technical support to our dynamic client base. They regularly drive to our local client locations

and interact closely with all levels including executives.

? Communicate with clients on-site (desktop support) to resolve technical issues and close

tickets

? Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with

connectivity, printing, customization, user profile and applications

? Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client

issues

? Troubleshoot backup solutions, mail-flow, and Exchange DAG

? Utilize conceptual knowledge of working firewalls to ensure secure connectivity

? Utilize working knowledge and experience with exchange configuration and

troubleshooting to support clients

? Working knowledge and experience with VMWare to perform basic VM edits, trouble

shooting, and extend data stores/partitions

? Responsible for maintaining WSUS

? Utilize experience maintaining single ESX Host configuration for deployments

? Perform Virus/Malware removal

? Deploy new hardware using Imaging technology

? Responsible for user account management in Active Directory, Exchange, spam filter,

and other platforms. This includes: creation, removal, changes, password resets, and

bulk operations

? Utilize strong working knowledge of Corporate Networking and Services to provide

client support. This includes configuring switches. It also includes troubleshooting

DHCP servers, local DNS, external name resolution issues, AD replication, and VPN

? Perform Wi-Fi connectivity troubleshooting

? Update and maintain documentation

? Effectively participate in on-call rotation resolving after-hours technical issues

? Accurately, regularly, and effectively record time

? Demonstrate and model function to new hires and level I engineers

? Serve as a point of escalation to level I engineers

Skills

? Strong written and verbal communication skills

? Must be customer focused and able/willing to provide "white glove" service

? Strong problem solving skills

? Ability to follow and adhere to defined process

? Ability to effectively multi-task and work in a fast past environment while producing

high quality results

? Passionate about technology

Qualifications:

? College degree preferred but not required

? 3+ years of related work experience (including internships)

? Valid driver's license and personal reliable vehicle

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