IT Support Tech
SUPPORT TECH / COLUMBUS OHIO
Provide initial employee support for technical inquiries received via phone, email, and messaging applications.
Assess the nature of problems and resolve basic support issues.
Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones.
Log or record support tickets and/or cases.
For more complex issues, transfer internal customers to second-level Help Desk Technicians.
Candidates may be asked to work shifts including nights, weekends & holidays.
Further, candidates may be called out after-hours to provide emergency support.
Computer Systems· EMS/SCADA Systems· Networking Systems LAN/WAN and Wireless Access· Radio Systems Field Radio· Radio Networking Support· Fiber Optic Support· Transport System Support· Mobile Data· Site Infrastructure