Product Manager

  • location: San Ramon, CA
  • type: Contract
  • salary: $57.10 - $62.62 per hour

job description

Product Manager

Summary: Digital Sales team is looking for a Product Manager to lead development of product features that make it easier for customers to open accounts and manage their money effectively. This role will lead an integrated broad team of product, design, risk, compliance, security and tech resources focused on optimizing and expanding digital sales capabilities. The ideal candidate will have a strong technical aptitude, experience in digital banking technologies and product vision to deliver solutions that simplify experiences for customers and internal clients. This position requires a visionary that can translate business needs into an exceptional customer-focused solution. We are seeking a dedicated, disciplined professional who excels in a collaborative team environment. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to lead are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering best digital experience for our customers.

Responsibilities:

  • Join a team of product managers to Develop and implement Business requirements
  • Contribute to the development of the overall product strategy, product roadmap, and business plan for Digital Sales
  • Work closely with other Product line owners, marketing, sales, support, customers, partners, vendors and engineering teams to define and develop detailed product/ business feature requirements
  • Ensure product features are well understood and implemented as requested
  • Evaluate new product opportunities and bring forward proposals for products to optimize and expand digital sales
  • Actively prioritize product backlog and participate in release planning activities
  • Establish KPIs for our systems and work with our data team to track business results
  • Operate independently given direction, and bring ideas and solutions to issues raised
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Regularly review and re-evaluate competitive landscape comparing features, pricing, design and overall competitiveness
  • Maximize user experience and increase conversion through data-driven analysis based on Web Analytics and business intelligence tools
  • Continuously improve our consumer's digital user experience, including design, site navigation, workflow optimization, content development and content management
  • Proactively participate with lines of businesses to ideate, plan and execute
  • Requirements:
  • Bachelor's or Master's degree in Computer Science, Engineering, or equivalent
  • 10+ years in digital sales product management with a record of success moving key business metrics in a large bank or financial industry
  • SME in digital sales, customer acquisition and onboarding
  • Experience working in a heavily matrixed organization
  • Demonstrated track record of effectively building partnerships and managing and resolving challenges and conflicts
  • Very good knowledge of digital marketing and infrastructure needed to support marketing activities
  • Ability to work in fast-paced environment and be resourceful in achieving success in the face of ambiguity while prioritizing and managing multiple responsibilities
  • Deep understanding of digital banking environment and ability to provide strong, persuasive, data-driven arguments
  • Skillful in partnership-building, negotiating and communicating with the ability to artfully influence, persuade and drive action
  • Demonstrated ability to lead multiple activities and assignments simultaneously
  • Experience working closely with leaders from the Marketing, User Experience, Risk, Security, Compliance, Customer Service, and IT functions

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