Technical Writer

  • location: Painted Post, NY
  • type: Contract
  • salary: $27 - $30 per hour

job description

Technical Writer

Job Description:

Support knowledge documentation and control within the IT Infrastructure Operations service line to improve overall quality and ensure the success of repeatable processes.

Responsibilities:

- Proactively update existing documents as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation

- Determine appropriate document type and storage location (ACE, ServiceNow) based on established criteria

- Work with subject matter experts to review updated documentation, ensuring content is accurate, easy to follow and formatted correctly

Requirements:

- Minimum 5 years preparing documentation such as work instructions or procedures.

- Process/procedure or technical writing experience.

- MS Office Suite, with advanced Microsoft Word skills, including styles, multilevel lists, tables, indents, spacing, pagination, pictures, table of contents, etc.

- Proficient typing skills

- Experience mapping processes using Visio or similar tools

- Knowledge/understanding of a minimum of two of the following information technology areas and how they work together; Networking, Servers, Storage, Backup, Access Controls and Permissions, Security Operations, Integrations, Messaging, Databases, etc.

- Fluent in Outlook, able to email and coordinate meeting requests and schedule rooms

- Associates Degree

- Experience with ServiceNow, Remedy or other Service Desk ticketing tool

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