Oracle Support Analyst/Manager

  • location: Woodbridge, NJ
  • type: Permanent

job description

Oracle Support Analyst/Manager

Our client in central New Jersey has a permanent job opening for an experience Oracle Implementation Analyst/Manager.

This will be a lead role supporting technical and functional aspects of our Oracle ERP Fusion Cloud application for the following modules: General Ledger, Fixed Assets, Procurement, Project Costing, Accounts Payable, Contract Management and Accounts Receivables. The implementation of these modules is in progress and will be completed this year.

Responsibilities

  • Be the point person for firm wide Oracle Cloud Fusion functional and technical matters overseeing a staff of up to two and/or a managed services provider
  • Perform regression testing on upgrades, patches and bug fixes when applicable
  • Provide ad-hoc functional support to end users for all modules
  • Perform configuration additions and changes, including but not limited to chart of accounts maintenance, allocations, eliminations, distribution sets and vendor maintenance
  • Coordination and documentation of service requests with Oracle
  • Provide support for resolution of issues related to application interfaces between internal systems and outside banks
  • Oversee development, maintenance and end user support as it relates to Fusion reporting tools including Smartview, Financial Reporting Studio and Essbase / Business Intelligence queries.
  • Manage user access entitlements
  • Coordinate responses to all internal and external audit requests
  • Provide ad-hoc data analysis support
  • Manage internal site for end users including content for training, support and FAQs
Qualifications

  • Bachelor's degree, with a focus in IT or business preferred
  • Five plus years of functional and technical experience in Oracle financials with focus in Fusion Cloud products (certification preferred)
  • Two years of supervisory experience
  • Demonstrated ability to navigate through Oracle support services from issue initiation to resolution
  • Proficient in MS Office including Excel
  • Ability to independently resolve issues
  • Excellent communication and interpersonal skills with internal and external parties
  • Ability to manage multiple concurrent tasks and responsibilities with high attention to detail

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