IT Production Specialist

  • location: Pleasanton, CA
  • type: Contract
  • salary: $38 - $41 per hour

job description

IT Production Specialist

Job Description:

Monitor and respond quickly and effectively to requests received through the operations center. Monitor service desk for tickets assigned to the queue, and process on a first-in first-out basis with respect to task priority.

Responsibilities:

  • Follow up on outstanding requests and ensure timely resolution.
  • Utilize and maintain the helpdesk tracking software.
  • Monitor the solution center email, and generate tickets out of email requests.
  • Analyze data discrepancies and provide/perform solution.
  • Create detailed instructions to solve customer issues.
  • Test software. Document step by step instructions of problems worked on.
Requirements:

Degree in the field of computer science, information systems, mathematics, engineering, or other related field.

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