Solution Consultant-Network and Telecom

  • location: Phoenix, AZ
  • type: Contract
  • salary: $33 - $43 per hour

job description

Solution Consultant-Network and Telecom

GENERAL DUTIES AND RESPONSIBILITIES:

- Creates pre-sales product pricing and scope of work documents

- Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes

- Takes an active/ownership role in resolving issues and challenges within the product sales process

- Provides product related responses to RFPs

- Makes product presentations, answers prospects' questions and is knowledgeable about prospects' business need

- Leverages product, industry and business process knowledge to formulate business solutions that serve prospects' business needs

- Delivers product demonstrations for supported solution set

- Serves as a resource for demonstration scripting and enhancement recommendations

- Works as a member of a sales team to assist in the sale of assigned products or services to identified key accounts

- Demonstrates basic knowledge of specific products including various solutions, market, and competitive intelligence

- Provides product content to sales executive for inclusion into proposals for clients - utilizing company resources and tools

- Assists in the development of sales plans and strategies

- Assists in the development of product sales presentations

- Maintains a network of contacts keeping product knowledge current

- Identifies challenges and issues within the product sales process

- Assists in finding solutions to product sales challenges

- Create weekly pipeline reports that show customers approaching contract so we all have an awareness of the risk and / or opportunity

- Create weekly reporting for opportunities for backbone only customers an potential upsell

- Contact the SAM/PCS to discuss the contract renewal and approach to discussing this situation with the customer - Perhaps other services are also up for renewal etc..

- Works with Legal/contract admin on the necessary paperwork associated with uplift and/or contract renewal

- Ensures all customer documentation and information is organized and current in the TED/EMS database for effective customer account management and renewal processes

- Other related duties assigned as needed

EDUCATION REQUIREMENTS:

Bachelor's degree or an equivalent combination of education and experience as required for the specific job level

Certifications from Cisco and/or ShoreTel/Mitel highly desired at CCNP/CCDP level or higher

GENERAL KNOWLEDGE, SKILLS AND ABILITIES:

· Strong knowledge of WAN/Voice Circuit technology including Cisco, MPLS, Metro Ethernet, SIP, PRI, POTS, as well as emerging technologies

· Strong knowledge of IP Telephony and Collaboration technology including Cisco, ShoreTel/Mitel, Cloud VoIP, as well as emerging technologies

· Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels

· Requires solid decision-making and problem solving skills

· Analytical skills are required to determine client needs and requirements

· Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

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