Systems Engineer III

  • location: Elk Grove Village, IL
  • type: Contract

job description

Systems Engineer III

Role: Systems Engineer III

Duration: 5+Months

Location: Elk Grove Village,Illinois


  • This Support position in IT Command Center's Application Recovery Team (ART) requires on-site shift work providing 7x24 operational support for Application Recovery, distributed systems in Unix/Linux, Windows, Virtual (VMWare, HyperV) and Middleware environments.
  • Responsible for day to day monitoring performance and availability of enterprise applications, system performance and analysis of alerts from various tools and restoration of services.
  • Familiarity with standard concepts, practices and procedures within IT Operational Support.
  • Relies on experience and judgment to plan for shift workload and participate in planned change activities as well as incident follow-ups.
  • Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized appropriately and addressed quickly to reduce system impact.
  • Responsible for providing day to day support for Application Recovery and Availability, System Administration via pro-active monitoring for Windows and UNIX/Linux (HPUX, AIX, Solaris, Linux) environments.
  • Understanding of various Microsoft tools is a plus.
  • Additional monitoring and support required for critical processes in Middleware, Database, Storage and Backup areas.
  • Troubleshooting and familiarity with various Middleware components (Messaging technology, Weblogic, Websphere, TomCat, DataPower) is essential.
  • Strong knowledge of Enterprise Monitoring Tools such as HP Openview, SiteScope, SCOM, AppDynamics and Big Panda is critical.
  • Familiarity with Ticketing System (ServiceNow) is a plus.
  • Responding to alerts from the enterprise monitoring tools, automation and escalation from IT Service Desk.
  • Work with cross-functional teams throughout IT to isolate and resolve unplanned outages.
  • Strong working knowledge of ITIL Service Management is required.
  • Be able to follow Change, Incident and Problem Management activities.
  • Solid verbal and written communication with other technical teams and the business.
  • Able to work well with Application support, Server Operations, Network Operations, Middleware, Database and Dev Ops Support teams (on-shore & off-shore) and respond to user reported issues.
  • Pro-actively identify application performance, server hardware and software issues to ensure stability and availability 24X7X365.
  • Ensure enterprise standards and security are maintained and enforced on hardware and software.
  • Quickly and effectively support incident response process, provide troubleshooting expertise using various monitoring tools during incidents and engage in problem management follow-up to implement improvements to prevent similar incidents.
  • Experience with application performance tools, intermediate Systems Administration experience in Unix/Linux and Windows server environment required and good understanding of virtual technology is also required.
  • Minimum 1-2 years of experience in an operational support role is essential.
  • Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must.
  • Ability to independently solve system problems and be self-directed, having attention to details and the ability to capture, organize and analyze information.
  • Excellent knowledge of application performance measurement, distributed computing technologies in the UNIX/Linux and Windows space is must.
  • Be able to analyze application, systems issues and assess impact.
  • Ensure timely communication and escalation for unresolved issues.
  • Be able to work well in a team environment.

get jobs in your inbox.

sign up

related jobs

    Systems Engineer Role

  • location: Vernon Hills, IL
  • job type: Permanent
  • salary: $60,000 - $75,000 per year
  • date posted: 6/18/2018

    VMWare Engineer

  • location: Deerfield, IL
  • job type: Contract
  • salary: $50 - $70 per hour
  • date posted: 5/31/2018