User Researcher

  • location: Boston, MA
  • type: Contract
  • salary: $50 - $54 per hour

job description

User Researcher

Responsibilities:

? Organize, collect, and publish comprehensive website standards that support a cohesive and consistent customer experience across web properties

? Work with SMEs to identify standards across visual design, content, marketing, brand, navigation, interaction, accessibility, search, etc.

? Document, package and distribute standards so they are easily consumable by cross-functional teams across organization and with external vendors

? Maintain up-to-date documentation of the standards and prioritize backlog to add or refine standards

? Provide training on standards, particularly to UXD and web publisher roles

? Manage intranet assets for accessing documentation and submitting requests Education and

Experience:

? Bachelor?s degree in Communications, Marketing or other relevant field

? Experience with user-centered design and as an extraordinary customer advocate

? Experience in visual design, information architecture or usability

? Experience establishing and enhancing standards and implementing best practices through usability testing, industry research, and competitive benchmarking

? Understanding of financial services industry, particularly investments

Skills and Knowledge:

? Highly organized, detail-oriented and collaborative

? Excellent writing skills

? Strong communication, presentation and interpersonal skills

? Strong process-orientation

? Excellent leadership capabilities with ability to execute with cross-company collaboration

? Excellent problem-solving skill and flair for seeking innovative ways to help customers and meet business objectives

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