Desktop Support Technician

  • location: Kansas City, MO
  • type: Contract

job description

Desktop Support Technician

Randstad Technologies is seeking a Desktop Support Technician for an exciting opportunity in downtown Kansas City, MO. This role will support internal customers for information technology hardware & software needs for personal computing devices.

Responsibilities

  • Respond to customers in a timely manner to resolve incidents and change orders related to hardware and software in systems.
  • Update and record all activities in the incident management tool.
  • Work directly with support staff and IT management to determine best course of action for incidents and document and communicate diagnostic steps to build an enterprise desktop support knowledge base.
  • Maintain asset management processes with other general offices and data centers.
  • Maintain imaging processes and remote staff.Provide support for MS Office products, desktop support issues, and printer issues.
Requirements

  • Associate's degree (A.A.) or equivalent from two-year college or technical school in Computer Science
  • Associate's degree (A.A.) or equivalent from two-year college or technical school in Information Systems
  • Bachelors degree preferred
  • 1 year experience in computer hardware and software deployment, trouble shooting and repair
  • Ability to work with minimal supervision & possess strong interpersonal skills
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to write simple sentences, paragraphs and correspondence

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