This position is an experienced supervisor of the Information Services HelpDesk team. Responsibilities include overseeing the day to day HelpDesk Operations. The goal of this position is to continually increase the satisfaction of those we support with exceptional professionalism and service while providing technical support on our information systems and services.
The HelpDesk provides assistance, support and training to faculty and staff members in the use of various software applications and hardware.
-Bachelor's Degree in a related field or equivalent experience.
-Minimum 5 years managerial experience preferred.
-Health care experience preferred.
-Prior Supervisory experience with Helpdesk or Service Center.
-Solid technical aptitude and demonstrated problem solving skills.
-Excellent Verbal and Written communication skills.
-General Math Skills.
-Familiar with PC based operating systems including Windows (all versions) as well as Mac OS.
-Bi-Lingual (Spanish) is a plus.