Product Specialist

  • location: Kansas City, MO
  • type: Contract

job description

Product Specialist

Randstad Technologies is seeking a Product Specialist for exciting opportunity in downtown Kansas City!

Responsibilities:

  • Supports products and applications internal to throughout their lifecycle.
  • Manages tactical execution in a role connecting business operations, technology solutions and the end-user experience.
  • Manage production support and act as the SME for assigned applications and products; champion change requests to improve usability and system performance.
  • Management of all tickets including Change, Incident, Problem and Request tickets.
  • Responsible for troubleshooting incident and problem tickets while coordinating resolution efforts between our client and the vendor.
  • Prioritize small enhancements, working with application specific resources to deliver solutions while maintaining a cadence of regular updates to business stakeholders.
  • Provide day-to-day vendor relationship support including tracking timely completion of production tickets and adherence to service agreements.
  • Consult with business teams, IT and vendors to gather requirements on new features related to the product roadmap.
  • Project management, overall risk and issue management as needed for smaller projects and scheduled system releases.
  • Collaborate with IT project managers and business analysts on cross-functional projects, researching vendor or application impact to the business.
  • Provide end user support and training on use of applications
  • Execute on plans to maintain system health and work in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.
  • Research product, market, business and competitive trends to identify opportunities for product or system growth.
Requirements:

  • Possess skills in technical troubleshooting, business analysis, data analysis, vendor management and project management.
  • Passionate about advocating for products and optimized business process across business and IT, consistently striving to achieve the best end-user experience.
  • Bachelors of Science in Business, IT or other related field of study, or equivalent experience
  • 3 years of experience in a customer facing role
  • 2 years of experience in working with third party vendors
  • 2 years of experience in project management or business analysis
  • Fluent in both English and Spanish
  • Ability to travel if needed

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