IT Operations Incident Manager

  • location: Alpharetta, GA
  • type: Temp to Perm
  • salary: $52.33 - $63.44 per hour

job description

IT Operations Incident Manager

Job Description:

- 5-10 years of IT Operations experience

- Working with Situation Managers and technical Support teams to ensure consistent level of high quality Incident record documentation to defined standards

- Working with Problem Managers, Situation Managers, Application Support and Technology Platform teams to review, manage and implement permanent solutions for Problem records

- Drive improvements in application stability and customer service quality by ensuring completion of tasks associated with Problem resolution

- Manage Post Mortem Analysis meetings for major Incidents in order to facilitate root cause identification and planning for remediation

- Create and continually improve reporting process to monitor performance of Incident and Problem Management processes

Required skills and experience:

- Knowledge of IT frameworks and processes - ITIL certification a plus, SDLC

- Solid understanding of modern IT infrastructure components, especially Network, Java Application Servers, Virtualized hosts, Oracle DB, HTTP Servers

- Some background in an allied function such as operations support, platform engineering or software development

Nice to have skills:

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