System Technician (Network Operations Center)

  • location: Rancho Cordova, CA
  • type: Temp to Perm
  • salary: $28 - $35 per hour

job description

System Technician (Network Operations Center)

Our client is currently seeking a System Technician (Network Operations Center) for a 3-6 month contract to hire opportunity located in Rancho Cordova, CA.

Description

Purpose: Perform front line troubleshooting as related to applications and network systems.

  • Create and manage trouble tickets, resolving, assigning and escalating as appropriate for timely resolution and response
  • Update operational run books for applications, databases, systems, and networks
  • Responsible for the initial triage and determination of system faults and performance issues
  • Monitor service levels and take appropriate action to maintain service level agreements
  • Provide escalation status notification throughout the enterprise on service impacting events
  • Resolve critical system issues on a 24x7 basis including notification, escalation and coordination
Education/Experience: ?

  • Associate's degree in Computer Science, MIS, related field or equivalent experience.
  • 1+ years of experience in IT or related area.
  • Healthcare experience preferred.
  • Entry level knowledge of event management systems and other industry standard NOC tools (i.e. HPOV, MRTG, CiscoWorks, SNMP, etc.), identifying and responding to alerts.
  • Knowledge of notification and escalation of events, network, hardware, telephony, and systems troubleshooting and support.
Top 3 skill sets needed for the position

  • Systems administration, system monitoring and incident management
  • Need DOD Clearance - go back 10 years (we can get this after they pass background)
Hours

8PM-10PM until 6AM (8 hour shifts)

M-F/Train during day, move to mid shift then go to night shift

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