Level 1 Help Desk Support

  • location: Des Moines, IA
  • type: Contract
  • salary: $11.50 - $13.25 per hour

job description

Level 1 Help Desk Support

Project and Day to Day

  • Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity.
  • Documents and may resolve basic problems regarding business applications and hardware and software.
  • Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
  • Escalates to senior staff when solution is unclear.
  • Reports problems with procedures.
  • Working with the Retail Line of Business

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