Remote Process Manager

  • location: Frisco, TX
  • type: Contract
  • salary: $36 per hour
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job description

Remote Process Manager

job summary:
Randstad is looking for a Process Manager for a full time contract position. Can be remote. ITIL certification required.
KEY RESPONSIBILITIES:
  • Produce customized processes based on customers' maturity level with each of the ITIL process
  • Develop Touch Point Flows (Visio Flows), RASCI Models, and high level processes for Policies and Procedures Manuals
  • Develop Level 1-3 process flows and Desk Level Procedures, Job Aids, and Custom Workflows for the teams
  • Develop Interface Agreements for customers' Service Desks
  • Create Scripts, Job Aids, and Minimum Data Sets for client and customers' Service Desks
  • Assist the System/Tools team with requirements gathering for electronic bonds and database modifications.
  • Conduct testing and training of teams on modifications made while in Transition
  • Assist the System/Tools team with User Acceptance Testing
  • Conduct Operational Readiness Testing of the custom processes and training for teams, Managed Third Parties, customers' Service Desks, and other customers' teams
  • Produce the Training Manuals/material and conduct training for the teams and customers' Service Desks on the custom processes
TOOLS:
GPS, BusinessDirect, CR/Web, AOTS-TM, AOTS-PM, AOTS-CM, Microsoft Office Suite (including Visio and Project), Billing systems (IBS), etc. (Most are internal client tools)
SKILLS, EDUCATION & EXPERIENCE REQUIRED:
1. 5+ years' experience documenting processes
2. Experience using various workflow documentation tools
3. ITIL Foundations Certified,
4. Experience in specific area of ITIL: Operations, Change Management, Service Request Management, etc.
5. Excellent Oral and Written Communications
6. Proficient in using Microsoft Office Suite (including MS Visio & MS Project)
For immediate consideration, please email Sasha.Bishop@Randstadusa.com
 
location: Frisco, Texas
job type: Contract
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