Help Desk Analyst

  • location: Lansing, MI
  • type: Temp to Perm
  • salary: $16 - $21 per hour
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job description

Help Desk Analyst

job summary:
This position is responsible for working with end users to diagnose and repair issues. This will include working with: hardware, software, and connectivity.

Responsibilities:

  • Provide technical support, software and hardware installation
  • Assist with login issues and password resets
  • Must be customer-focused individual with strong customer service skills.
  • Remotely access end user devices (laptops, desktops, mobile)
Requirements:

  • Associate degree in computer science field or related business field
  • Progression toward a minimum of one industry recognized Operating System or Hardware based technical certification
  • 3+ years experience working within an IT environment with business systems support
  • Effective communication skills
  • A+ certification preferred
 
location: Lansing, Michigan
job type: Contract
salary: $16 - 21 per hour
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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