Application Support Analyst

  • location: Holland, MI
  • type: Permanent
  • salary: $40,000 - $50,000 per year
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job description

Application Support Analyst

job summary:
Our West Michigan Client is continue to grow and has a great opportunity to add an Application Support Analyst to their team supporting their custom software suite, assisting with the implementation and training of new customers, and performing quality assurance testing on the software.

Responsibilities

  • Handle initial support requests from customers via phone and e-mail
  • Deliver support to existing customers by investigating and resolving application errors, data discrepancies, consulting and training opportunities
  • Document issues and requests in the help desk software
  • Create, modify, and analyze detailed analytical reports
  • Conduct web, in-office, and on-site trainings for new and existing customers
  • Perform quality assurance testing on software
  • Assist Project Managers and Project Leads with the implementation of new customers through report creation, trainings, and on-site support
  • Document software changes and tips
Requirements:

  • Bachelor's degree preferred
  • 2+ years' customer service or help desk experience
  • Ability to work with Databases including SQL and MySQL is a plus
  • Technical aptitude required
 
location: Holland, Michigan
job type: Permanent
salary: $40,000 - 50,000 per year
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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