Network Engineer - Entry Level

  • location: Alpharetta, GA
  • type: Contract
  • salary: $25 - $30 per hour
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job description

Network Engineer - Entry Level

job summary:
We're looking for an Entry-Level Network Engineer for an awesome opportunity in Alpharetta, GA

Aim of the job: Improve Customer Satisfaction and Business Performance through Advancing Remotes Services on a Market level

Ensures an efficient and effective service delivery while improving brand perception/satisfaction and process compliance for direct and indirect channels in the designated Market by development of technical process, being the pivot point towards the Remote Service Engineer and BIU Serviceability Design (Maintaining Strong Connectivity)

 
location: Alpharetta, Georgia
job type: Contract
salary: $25 - 30 per hour
work hours: 8 to 5
education: Bachelors
 
responsibilities:
Key Areas of Responsibility

- Assuming ownership of a connectivity-related event from initiation to completion

- Improve connectivity of remote devices via IPSEC/SSL VPN tunnels

- Utilization of strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process

- Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions

- Resolving basic network and technical application problems

- Being an ambassador of the Philips brand and by living the Philips Behaviors

- Escalating unsolved problems to Tier 2 helpdesk organizations when needed

- Communicate progress to project manager and leadership

Authorities

- Initiate, support and drive remote Connectivity performance improvement programs within the Market

Key measures North America Connectivity

- Sustained Connectivity

- Daily Resolved Connection

Speed of Resolution

- Time to Resolve Connectivity loss

Connectivity Tracking

- Track Top Reasons for Connectivity loss

Education & Experience - 3-5 years helpdesk/support experience preferred

- Experience in Customer Services or Customer Relations

- Good understanding of networking concepts (CCNA level preferred)

- Communication and relationship management taking into account cultural and language differences

 
qualifications:
Need a self starter, with the ability to prioritize his/her tickets.

Competencies

- Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments

- Structured administrative skills with the ability to handle multiple simultaneous activities

- Team player with good analytical and problem solving skills

- Ability to collaborate and coordinate cross-functionally

- Prioritization and time management

- Ability to manage relationships, utilizing influence to work through roadblocks

- Able to demonstrate good understanding of Microsoft Excel and work with large amounts of data

 
skills: Top 5 Must Have Skills:

  1. Good understanding of networking concepts (CCNA level preferred)
  2. Communication and relationship management taking into account cultural and language differences
  3. Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments
  4. Ability to manage relationships, utilizing influence to work through roadblocks
  5. Team player with good analytical and problem solving skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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