Infrastructure Engineer III

  • location: Hallett, OK
  • type: Contract
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job description

Infrastructure Engineer III

job summary:
Description:

JOB TITLE - Infrastructure Engineer III

OVERVIEW - This role has the responsibility to be the escalation point for a team of systems administrators and be able to analyze/fix/report on server infrastructure related issues promptly and escalate when needed.

JOB RESPONSIBILITIES:

- Monitor systems using tools to resolve issues proactively.

- Respond to incidents and requests according to documented SLAs and ensure that members of the team are doing so as well Participate in monthly maintenance windows.

- Participate in a monthly on-call rotation if needed.

- Create and maintain technical documentation. Attend and actively participate in weekly meetings.

- Develops and maintains metrics around the systems and institutes a process for continuous improvements.

- Conducts reviews periodically with users and vendors.

- Defines and ensures continuous monitoring procedures are set according to the standard procedures and requirements.

- Creates a plan to evolve the system to reduce cost and improve system dynamics.

- Performs or coordinates Level 3/4 incident assessment and resolution on infrastructure solutions.

- Coordinates problem management and resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem.

- Provides guidance to other team members.

- Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

- Researches, analyzes and recommends the implementation of software or hardware changes to rectify any current or similar future problems.

- Participates in short- and long-term planning efforts with stakeholders and IT groups.

- Ensures all support documentation knowledge transfer to production support.

- Verifies the functionality of components and services and ensures deployment meets client's expectations.

- May perform routine maintenance tasks and server/VM patching.

- Establishes requirements, methods and procedures for routine maintenance.

- Ensures performance meets the present and future needs of the business.

- Forecasts utilization patterns and identifies modifications or upgrades.

- Recommends changes/enhancements for improved systems availability, reliability and performance.

- Works with vendors to resolve problems and develop infrastructure solutions.

- May provide information for negotiation efforts for contracts with external vendors or individuals.

- Ensures completeness of technical requirements for the implementation of system business solutions.

- Determines systems specifications, input/output processes and working parameters for hardware/software compatibility.

- Ensures proper communication/review of requirements and integration for impacted areas.

- Determines technical requirements' impact on existing architecture, work processes, systems, and ongoing support.

- Explains to non-SMEs how the proposed solution will support their requirements.

- Provides technical consulting on the integration of application systems.

- Develops custom integration solutions including major enhancements, interfaces, functions and features.

- Maintains existing capabilities, making recommendations and implementing appropriate up to date security technologies.

- Ensures the integrity of host computers, multiple databases and secure data transfer.

- May perform routine maintenance tasks and server/VM patching.

- Establishes requirements, methods and procedures for routine maintenance.

- Ensures performance meets the present and future needs of the business.

- Forecasts utilization patterns and identifies modifications or upgrades.

- Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.

- On call as assigned

EXPEREINCE / SKILL REQUIREMENTS (What your background should look like):

- Bachelor's degree or technical institute degree/certificate in a relevant field or equivalent work experience. (8+ years enterprise experience.)

- High level expertise of Windows Server operating systems and components at an enterprise level required.

- Familiarity of VMWare/UCS at an enterprise level desired.

- Demonstrates in-depth knowledge of a broad range of hardware and software products.

- Experience with development and execution of OS patching processes preferred.

- Experience with general IT concepts beyond their primary discipline

- Metrics/Executive Reporting experience required.

- Experience with SCCM, ServiceNow preferred.

- Experience leading enterprise technical teams.

- Technical leadership, negotiation, and conflict resolution

- Ability to prioritize work load

- Understanding of ITSM lifecycle

- Good interpersonal skills; effective team player

- Good analytical skills with attention to detail

- Relevant technical certifications desired.

- Lean Six Sigma Certification desired.

- ITIL certification is required.

 
location: Frisco, Texas
job type: Contract
work hours: 9 to 6
education: Bachelors
 
responsibilities:
JOB RESPONSIBILITIES:

- Monitor systems using tools to resolve issues proactively.

- Respond to incidents and requests according to documented SLAs and ensure that members of the team are doing so as well Participate in monthly maintenance windows.

- Participate in a monthly on-call rotation if needed.

- Create and maintain technical documentation. Attend and actively participate in weekly meetings.

- Develops and maintains metrics around the systems and institutes a process for continuous improvements.

- Conducts reviews periodically with users and vendors.

- Defines and ensures continuous monitoring procedures are set according to the standard procedures and requirements.

- Creates a plan to evolve the system to reduce cost and improve system dynamics.

- Performs or coordinates Level 3/4 incident assessment and resolution on infrastructure solutions.

- Coordinates problem management and resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem.

- Provides guidance to other team members.

- Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

- Researches, analyzes and recommends the implementation of software or hardware changes to rectify any current or similar future problems.

- Participates in short- and long-term planning efforts with stakeholders and IT groups.

- Ensures all support documentation knowledge transfer to production support.

- Verifies the functionality of components and services and ensures deployment meets client's expectations.

- May perform routine maintenance tasks and server/VM patching.

- Establishes requirements, methods and procedures for routine maintenance.

- Ensures performance meets the present and future needs of the business.

- Forecasts utilization patterns and identifies modifications or upgrades.

- Recommends changes/enhancements for improved systems availability, reliability and performance.

- Works with vendors to resolve problems and develop infrastructure solutions.

- May provide information for negotiation efforts for contracts with external vendors or individuals.

- Ensures completeness of technical requirements for the implementation of system business solutions.

- Determines systems specifications, input/output processes and working parameters for hardware/software compatibility.

- Ensures proper communication/review of requirements and integration for impacted areas.

- Determines technical requirements' impact on existing architecture, work processes, systems, and ongoing support.

- Explains to non-SMEs how the proposed solution will support their requirements.

- Provides technical consulting on the integration of application systems.

- Develops custom integration solutions including major enhancements, interfaces, functions and features.

- Maintains existing capabilities, making recommendations and implementing appropriate up to date security technologies.

- Ensures the integrity of host computers, multiple databases and secure data transfer.

- May perform routine maintenance tasks and server/VM patching.

- Establishes requirements, methods and procedures for routine maintenance.

- Ensures performance meets the present and future needs of the business.

- Forecasts utilization patterns and identifies modifications or upgrades.

- Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.

- On call as assigned

 
qualifications:
EXPEREINCE / SKILL REQUIREMENTS (What your background should look like):

- Bachelor's degree or technical institute degree/certificate in a relevant field or equivalent work experience. (8+ years enterprise experience.)

- High level expertise of Windows Server operating systems and components at an enterprise level required.

- Familiarity of VMWare/UCS at an enterprise level desired.

- Demonstrates in-depth knowledge of a broad range of hardware and software products.

- Experience with development and execution of OS patching processes preferred.

- Experience with general IT concepts beyond their primary discipline

- Metrics/Executive Reporting experience required.

- Experience with SCCM, ServiceNow preferred.

- Experience leading enterprise technical teams.

- Technical leadership, negotiation, and conflict resolution

- Ability to prioritize work load

- Understanding of ITSM lifecycle

- Good interpersonal skills; effective team player

- Good analytical skills with attention to detail

- Relevant technical certifications desired.

- Lean Six Sigma Certification desired.

- ITIL certification is required.

 
skills: EXPEREINCE / SKILL REQUIREMENTS (What your background should look like):

- Bachelor's degree or technical institute degree/certificate in a relevant field or equivalent work experience. (8+ years enterprise experience.)

- High level expertise of Windows Server operating systems and components at an enterprise level required.

- Familiarity of VMWare/UCS at an enterprise level desired.

- Demonstrates in-depth knowledge of a broad range of hardware and software products.

- Experience with development and execution of OS patching processes preferred.

- Experience with general IT concepts beyond their primary discipline

- Metrics/Executive Reporting experience required.

- Experience with SCCM, ServiceNow preferred.

- Experience leading enterprise technical teams.

- Technical leadership, negotiation, and conflict resolution

- Ability to prioritize work load

- Understanding of ITSM lifecycle

- Good interpersonal skills; effective team player

- Good analytical skills with attention to detail

- Relevant technical certifications desired.

- Lean Six Sigma Certification desired.

- ITIL certification is required.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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