Technical Writer

  • location: Boston, MA
  • type: Contract
  • salary: $20 - $25 per hour
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job description

Technical Writer

job summary:
Summary

Responsibilities

  • Work with IT Operations (Desktop, Server and Network Teams) to obtain an understanding of products and the documentation requirements.
  • Document process workflows and update existing ones as needed.
  • Update and improve on existing documents as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation.
  • Edit technical specifications and requirements to improve quality and clarity of the documentation
  • Ensure technical information is well structured and flows well through documents
  • Determine any duplication and/or what documents can be combined.
  • Create user documentation for a variety of systems, including how-to guides and instruction manual for various audience comprehension
Required Qualifications

  • Understanding of IT Software & Technologies
  • MS Office Suite, with advanced Microsoft Word skills, including styles, multilevel lists, tables, indents, spacing, pagination, pictures, table of contents, etc.
  • Experience mapping processes using Visio or similar tools
  • Proficiency in image-capture software, such as SnagIt
Desired Qualifications

  • Experience with ServiceNow Knowledge Base module
 
location: Boston, Massachusetts
job type: Contract
salary: $20 - 25 per hour
work hours: 9 to 5
education: Bachelors
 
responsibilities:
Responsibilities

  • Work with IT Operations (Desktop, Server and Network Teams) to obtain an understanding of products and the documentation requirements.
  • Document process workflows and update existing ones as needed.
  • Update and improve on existing documents as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation.
  • Edit technical specifications and requirements to improve quality and clarity of the documentation
  • Ensure technical information is well structured and flows well through documents
  • Determine any duplication and/or what documents can be combined.
  • Create user documentation for a variety of systems, including how-to guides and instruction manual for various audience comprehension
Required Qualifications

  • Understanding of IT Software & Technologies
  • MS Office Suite, with advanced Microsoft Word skills, including styles, multilevel lists, tables, indents, spacing, pagination, pictures, table of contents, etc.
  • Experience mapping processes using Visio or similar tools
  • Proficiency in image-capture software, such as SnagIt
Desired Qualifications

  • Experience with ServiceNow Knowledge Base module
 
qualifications:
Responsibilities

  • Work with IT Operations (Desktop, Server and Network Teams) to obtain an understanding of products and the documentation requirements.
  • Document process workflows and update existing ones as needed.
  • Update and improve on existing documents as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation.
  • Edit technical specifications and requirements to improve quality and clarity of the documentation
  • Ensure technical information is well structured and flows well through documents
  • Determine any duplication and/or what documents can be combined.
  • Create user documentation for a variety of systems, including how-to guides and instruction manual for various audience comprehension
Required Qualifications

  • Understanding of IT Software & Technologies
  • MS Office Suite, with advanced Microsoft Word skills, including styles, multilevel lists, tables, indents, spacing, pagination, pictures, table of contents, etc.
  • Experience mapping processes using Visio or similar tools
  • Proficiency in image-capture software, such as SnagIt
Desired Qualifications

  • Experience with ServiceNow Knowledge Base module
 
skills: Responsibilities

  • Work with IT Operations (Desktop, Server and Network Teams) to obtain an understanding of products and the documentation requirements.
  • Document process workflows and update existing ones as needed.
  • Update and improve on existing documents as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation.
  • Edit technical specifications and requirements to improve quality and clarity of the documentation
  • Ensure technical information is well structured and flows well through documents
  • Determine any duplication and/or what documents can be combined.
  • Create user documentation for a variety of systems, including how-to guides and instruction manual for various audience comprehension
Required Qualifications

  • Understanding of IT Software & Technologies
  • MS Office Suite, with advanced Microsoft Word skills, including styles, multilevel lists, tables, indents, spacing, pagination, pictures, table of contents, etc.
  • Experience mapping processes using Visio or similar tools
  • Proficiency in image-capture software, such as SnagIt
Desired Qualifications

  • Experience with ServiceNow Knowledge Base module

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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