Network Engineer

  • location: Boston, MA
  • type: Contract
  • salary: $40 - $55 per hour
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job description

Network Engineer

job summary:
GENERAL DUTIES AND RESPONSIBILITIES

  • Installs and supports MassDOT Server hardware, operating systems, and management applications.
  • Hardware support includes all rack mountable servers, UPS, blade servers, NAS Servers, SAN, and SAN fabric switches.
  • Log issues in our tracking system and coordinate problem resolution with other working groups; and ensure that appropriate communication, hand-off, and follow-through occur.
  • Primarily responsible for providing efficient and effective problem identification and resolution for MassDOT end users, including answering questions, providing advice, troubleshooting, and assisting customers in solving technology related problems.
  • Technical lead staff person for SCOM monitoring software.
  • Has drive and passion for excellent customer service and continuous quality improvements.
  • Adheres to all MassDOT security standards and directives.
DETAIL DUTIES AND RESPONSIBILITIES

  • Looking for high level skillsets as a senior systems administrator familiar with: VMWARE, Windows servers, clustering, PCI compliance. AD Management and best practices.
  • Administration of SCOM monitoring environment.
  • Administration of SCCM patching environment.
  • Administers all security certificate infrastructure in server environment.
  • Administration of AD environment (users, groups, OU's and best practices for security)
  • Supports SAN installation, support, LUN configuration, and fabric switch configuration.
  • Performs system updates, upgrades, and maintenance per server schedules.
  • Ability to work with network group for switch port needs and resolve any connectivity issues with servers.
  • Fields tier 3 Helpdesk calls and coordinates problem resolution.
  • Supports other IT project leads and team members in the support, testing, and training of the user base..
  • Project Management skills.
QUALIFICATIONS

  • Windows operating systems
  • Server hardware troubleshooting, repair, and configuration
  • Business Knowledge-The individual should have a working knowledge of all electronic devices. Ability to be resourceful and innovative to quickly and creatively adapt to the changing landscape in Information Technology.
  • Executes and Results-Driven-Sets and conveys clear goals and monitors progress; is accessible and supports other team members; obtains results and adds value to the organization by making timely and sound decisions and influencing others.
  • Attention to Detail-A concern for ensuring accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency and track organizational measures.
  • Collaboration and Teamwork-Creates commitment to common goals; identifies competing interests and finds ways to balance them; values contributions of all team members and other constituencies; values team accomplishments over individual accomplishments; leverages others' strengths and experiences to achieve team goals; co-operates with colleagues and shares resources.
  • Client Relationship Management-Establishes and builds relationships with clients. Applies knowledge to the business and provides personalized, value-added service. Demonstrates willingness to meet the needs of clients by pursuing improved courses of action; delivers products and services that best serve client needs; uses client feedback as a basis for improving service and performs necessary follow-up work without being prompted.
  • Flexible Hours-Flexibility in hours once on-call and support coverage schedules are worked out with the team. Applicant must be willing to work additional or non-standard hours to support delivery of time-critical project deadlines.
QUALIFICATIONS ACQUIRED ON THE JOB

  • SAN Installation, Management, and Configuration-Storage Area Networking is complex and multi-faceted. It involves precise planning, implementation, and testing. Zoning LUNs, connected fiber, loading drivers on the servers, and managing disk space.
  • Failover Clustering-Highly-available file servers using Microsoft clustering; creating new clusters and managing existing clusters.
  • Windows Server 2008, 2012, 2016-clustering, virtualization, and systems management. All new technologies learned by installation and testing.
  • Server Virtualization-Manage and maintain MassDOT virtual environment.
MINIMUM ENTRANCE REQUIREMENTS

Working Knowledge of Windows 2003, 2008, 2012 Server Operating Systems

  • Degree in Computer Science, Information Systems or related field, or equivalent work experience is preferred.
  • Five years' experience in customer service is required. Experience in a technical support role is preferred.
  • Strong knowledge of system testing best practices and methodologies.
  • Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.
  • Exceptional oral and written communication
  • Good phone etiquette and the ability to diffuse agitated situations.
  • Expertise in Microsoft Office products.
  • Above average hardware troubleshooting skills
  • Excellent customer service attitude
  • Ability to collaborate with a variety of personalities and skillsets, and improve the quality of IT processes, services and products
  • Excellent organizational abilities and customer service skills.
  • Ability to operate effectively and professionally under pressure
  • Self-motivated with a strong aptitude and desire to learn
  • Strong organizational and interpersonal skills
  • Desktop/laptop/network troubleshooting skills.
  • Servers/network troubleshooting skills.
Successfully perform job duties in accordance with defined procedures and with limited supervision.

 
location: Boston, Massachusetts
job type: Contract
salary: $40 - 55 per hour
work hours: 9 to 5
education: Bachelors
 
responsibilities:
GENERAL DUTIES AND RESPONSIBILITIES

  • Installs and supports MassDOT Server hardware, operating systems, and management applications.
  • Hardware support includes all rack mountable servers, UPS, blade servers, NAS Servers, SAN, and SAN fabric switches.
  • Log issues in our tracking system and coordinate problem resolution with other working groups; and ensure that appropriate communication, hand-off, and follow-through occur.
  • Primarily responsible for providing efficient and effective problem identification and resolution for MassDOT end users, including answering questions, providing advice, troubleshooting, and assisting customers in solving technology related problems.
  • Technical lead staff person for SCOM monitoring software.
  • Has drive and passion for excellent customer service and continuous quality improvements.
  • Adheres to all MassDOT security standards and directives.
DETAIL DUTIES AND RESPONSIBILITIES

  • Looking for high level skillsets as a senior systems administrator familiar with: VMWARE, Windows servers, clustering, PCI compliance. AD Management and best practices.
  • Administration of SCOM monitoring environment.
  • Administration of SCCM patching environment.
  • Administers all security certificate infrastructure in server environment.
  • Administration of AD environment (users, groups, OU's and best practices for security)
  • Supports SAN installation, support, LUN configuration, and fabric switch configuration.
  • Performs system updates, upgrades, and maintenance per server schedules.
  • Ability to work with network group for switch port needs and resolve any connectivity issues with servers.
  • Fields tier 3 Helpdesk calls and coordinates problem resolution.
  • Supports other IT project leads and team members in the support, testing, and training of the user base..
  • Project Management skills.
QUALIFICATIONS

  • Windows operating systems
  • Server hardware troubleshooting, repair, and configuration
  • Business Knowledge-The individual should have a working knowledge of all electronic devices. Ability to be resourceful and innovative to quickly and creatively adapt to the changing landscape in Information Technology.
  • Executes and Results-Driven-Sets and conveys clear goals and monitors progress; is accessible and supports other team members; obtains results and adds value to the organization by making timely and sound decisions and influencing others.
  • Attention to Detail-A concern for ensuring accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency and track organizational measures.
  • Collaboration and Teamwork-Creates commitment to common goals; identifies competing interests and finds ways to balance them; values contributions of all team members and other constituencies; values team accomplishments over individual accomplishments; leverages others' strengths and experiences to achieve team goals; co-operates with colleagues and shares resources.
  • Client Relationship Management-Establishes and builds relationships with clients. Applies knowledge to the business and provides personalized, value-added service. Demonstrates willingness to meet the needs of clients by pursuing improved courses of action; delivers products and services that best serve client needs; uses client feedback as a basis for improving service and performs necessary follow-up work without being prompted.
  • Flexible Hours-Flexibility in hours once on-call and support coverage schedules are worked out with the team. Applicant must be willing to work additional or non-standard hours to support delivery of time-critical project deadlines.
QUALIFICATIONS ACQUIRED ON THE JOB

  • SAN Installation, Management, and Configuration-Storage Area Networking is complex and multi-faceted. It involves precise planning, implementation, and testing. Zoning LUNs, connected fiber, loading drivers on the servers, and managing disk space.
  • Failover Clustering-Highly-available file servers using Microsoft clustering; creating new clusters and managing existing clusters.
  • Windows Server 2008, 2012, 2016-clustering, virtualization, and systems management. All new technologies learned by installation and testing.
  • Server Virtualization-Manage and maintain MassDOT virtual environment.
MINIMUM ENTRANCE REQUIREMENTS

Working Knowledge of Windows 2003, 2008, 2012 Server Operating Systems

  • Degree in Computer Science, Information Systems or related field, or equivalent work experience is preferred.
  • Five years' experience in customer service is required. Experience in a technical support role is preferred.
  • Strong knowledge of system testing best practices and methodologies.
  • Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.
  • Exceptional oral and written communication
  • Good phone etiquette and the ability to diffuse agitated situations.
  • Expertise in Microsoft Office products.
  • Above average hardware troubleshooting skills
  • Excellent customer service attitude
  • Ability to collaborate with a variety of personalities and skillsets, and improve the quality of IT processes, services and products
  • Excellent organizational abilities and customer service skills.
  • Ability to operate effectively and professionally under pressure
  • Self-motivated with a strong aptitude and desire to learn
  • Strong organizational and interpersonal skills
  • Desktop/laptop/network troubleshooting skills.
  • Servers/network troubleshooting skills.
Successfully perform job duties in accordance with defined procedures and with limited supervision.

 
qualifications:
GENERAL DUTIES AND RESPONSIBILITIES

  • Installs and supports MassDOT Server hardware, operating systems, and management applications.
  • Hardware support includes all rack mountable servers, UPS, blade servers, NAS Servers, SAN, and SAN fabric switches.
  • Log issues in our tracking system and coordinate problem resolution with other working groups; and ensure that appropriate communication, hand-off, and follow-through occur.
  • Primarily responsible for providing efficient and effective problem identification and resolution for MassDOT end users, including answering questions, providing advice, troubleshooting, and assisting customers in solving technology related problems.
  • Technical lead staff person for SCOM monitoring software.
  • Has drive and passion for excellent customer service and continuous quality improvements.
  • Adheres to all MassDOT security standards and directives.
DETAIL DUTIES AND RESPONSIBILITIES

  • Looking for high level skillsets as a senior systems administrator familiar with: VMWARE, Windows servers, clustering, PCI compliance. AD Management and best practices.
  • Administration of SCOM monitoring environment.
  • Administration of SCCM patching environment.
  • Administers all security certificate infrastructure in server environment.
  • Administration of AD environment (users, groups, OU's and best practices for security)
  • Supports SAN installation, support, LUN configuration, and fabric switch configuration.
  • Performs system updates, upgrades, and maintenance per server schedules.
  • Ability to work with network group for switch port needs and resolve any connectivity issues with servers.
  • Fields tier 3 Helpdesk calls and coordinates problem resolution.
  • Supports other IT project leads and team members in the support, testing, and training of the user base..
  • Project Management skills.
QUALIFICATIONS

  • Windows operating systems
  • Server hardware troubleshooting, repair, and configuration
  • Business Knowledge-The individual should have a working knowledge of all electronic devices. Ability to be resourceful and innovative to quickly and creatively adapt to the changing landscape in Information Technology.
  • Executes and Results-Driven-Sets and conveys clear goals and monitors progress; is accessible and supports other team members; obtains results and adds value to the organization by making timely and sound decisions and influencing others.
  • Attention to Detail-A concern for ensuring accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency and track organizational measures.
  • Collaboration and Teamwork-Creates commitment to common goals; identifies competing interests and finds ways to balance them; values contributions of all team members and other constituencies; values team accomplishments over individual accomplishments; leverages others' strengths and experiences to achieve team goals; co-operates with colleagues and shares resources.
  • Client Relationship Management-Establishes and builds relationships with clients. Applies knowledge to the business and provides personalized, value-added service. Demonstrates willingness to meet the needs of clients by pursuing improved courses of action; delivers products and services that best serve client needs; uses client feedback as a basis for improving service and performs necessary follow-up work without being prompted.
  • Flexible Hours-Flexibility in hours once on-call and support coverage schedules are worked out with the team. Applicant must be willing to work additional or non-standard hours to support delivery of time-critical project deadlines.
QUALIFICATIONS ACQUIRED ON THE JOB

  • SAN Installation, Management, and Configuration-Storage Area Networking is complex and multi-faceted. It involves precise planning, implementation, and testing. Zoning LUNs, connected fiber, loading drivers on the servers, and managing disk space.
  • Failover Clustering-Highly-available file servers using Microsoft clustering; creating new clusters and managing existing clusters.
  • Windows Server 2008, 2012, 2016-clustering, virtualization, and systems management. All new technologies learned by installation and testing.
  • Server Virtualization-Manage and maintain MassDOT virtual environment.
MINIMUM ENTRANCE REQUIREMENTS

Working Knowledge of Windows 2003, 2008, 2012 Server Operating Systems

  • Degree in Computer Science, Information Systems or related field, or equivalent work experience is preferred.
  • Five years' experience in customer service is required. Experience in a technical support role is preferred.
  • Strong knowledge of system testing best practices and methodologies.
  • Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.
  • Exceptional oral and written communication
  • Good phone etiquette and the ability to diffuse agitated situations.
  • Expertise in Microsoft Office products.
  • Above average hardware troubleshooting skills
  • Excellent customer service attitude
  • Ability to collaborate with a variety of personalities and skillsets, and improve the quality of IT processes, services and products
  • Excellent organizational abilities and customer service skills.
  • Ability to operate effectively and professionally under pressure
  • Self-motivated with a strong aptitude and desire to learn
  • Strong organizational and interpersonal skills
  • Desktop/laptop/network troubleshooting skills.
  • Servers/network troubleshooting skills.
Successfully perform job duties in accordance with defined procedures and with limited supervision.

 
skills: GENERAL DUTIES AND RESPONSIBILITIES

  • Installs and supports MassDOT Server hardware, operating systems, and management applications.
  • Hardware support includes all rack mountable servers, UPS, blade servers, NAS Servers, SAN, and SAN fabric switches.
  • Log issues in our tracking system and coordinate problem resolution with other working groups; and ensure that appropriate communication, hand-off, and follow-through occur.
  • Primarily responsible for providing efficient and effective problem identification and resolution for MassDOT end users, including answering questions, providing advice, troubleshooting, and assisting customers in solving technology related problems.
  • Technical lead staff person for SCOM monitoring software.
  • Has drive and passion for excellent customer service and continuous quality improvements.
  • Adheres to all MassDOT security standards and directives.
DETAIL DUTIES AND RESPONSIBILITIES

  • Looking for high level skillsets as a senior systems administrator familiar with: VMWARE, Windows servers, clustering, PCI compliance. AD Management and best practices.
  • Administration of SCOM monitoring environment.
  • Administration of SCCM patching environment.
  • Administers all security certificate infrastructure in server environment.
  • Administration of AD environment (users, groups, OU's and best practices for security)
  • Supports SAN installation, support, LUN configuration, and fabric switch configuration.
  • Performs system updates, upgrades, and maintenance per server schedules.
  • Ability to work with network group for switch port needs and resolve any connectivity issues with servers.
  • Fields tier 3 Helpdesk calls and coordinates problem resolution.
  • Supports other IT project leads and team members in the support, testing, and training of the user base..
  • Project Management skills.
QUALIFICATIONS

  • Windows operating systems
  • Server hardware troubleshooting, repair, and configuration
  • Business Knowledge-The individual should have a working knowledge of all electronic devices. Ability to be resourceful and innovative to quickly and creatively adapt to the changing landscape in Information Technology.
  • Executes and Results-Driven-Sets and conveys clear goals and monitors progress; is accessible and supports other team members; obtains results and adds value to the organization by making timely and sound decisions and influencing others.
  • Attention to Detail-A concern for ensuring accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency and track organizational measures.
  • Collaboration and Teamwork-Creates commitment to common goals; identifies competing interests and finds ways to balance them; values contributions of all team members and other constituencies; values team accomplishments over individual accomplishments; leverages others' strengths and experiences to achieve team goals; co-operates with colleagues and shares resources.
  • Client Relationship Management-Establishes and builds relationships with clients. Applies knowledge to the business and provides personalized, value-added service. Demonstrates willingness to meet the needs of clients by pursuing improved courses of action; delivers products and services that best serve client needs; uses client feedback as a basis for improving service and performs necessary follow-up work without being prompted.
  • Flexible Hours-Flexibility in hours once on-call and support coverage schedules are worked out with the team. Applicant must be willing to work additional or non-standard hours to support delivery of time-critical project deadlines.
QUALIFICATIONS ACQUIRED ON THE JOB

  • SAN Installation, Management, and Configuration-Storage Area Networking is complex and multi-faceted. It involves precise planning, implementation, and testing. Zoning LUNs, connected fiber, loading drivers on the servers, and managing disk space.
  • Failover Clustering-Highly-available file servers using Microsoft clustering; creating new clusters and managing existing clusters.
  • Windows Server 2008, 2012, 2016-clustering, virtualization, and systems management. All new technologies learned by installation and testing.
  • Server Virtualization-Manage and maintain MassDOT virtual environment.
MINIMUM ENTRANCE REQUIREMENTS

Working Knowledge of Windows 2003, 2008, 2012 Server Operating Systems

  • Degree in Computer Science, Information Systems or related field, or equivalent work experience is preferred.
  • Five years' experience in customer service is required. Experience in a technical support role is preferred.
  • Strong knowledge of system testing best practices and methodologies.
  • Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.
  • Exceptional oral and written communication
  • Good phone etiquette and the ability to diffuse agitated situations.
  • Expertise in Microsoft Office products.
  • Above average hardware troubleshooting skills
  • Excellent customer service attitude
  • Ability to collaborate with a variety of personalities and skillsets, and improve the quality of IT processes, services and products
  • Excellent organizational abilities and customer service skills.
  • Ability to operate effectively and professionally under pressure
  • Self-motivated with a strong aptitude and desire to learn
  • Strong organizational and interpersonal skills
  • Desktop/laptop/network troubleshooting skills.
  • Servers/network troubleshooting skills.
Successfully perform job duties in accordance with defined procedures and with limited supervision.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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