Help Desk Support

  • location: Alpharetta, GA
  • type: Temp to Perm
  • salary: $20 - $22.50 per hour
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job description

Help Desk Support

job summary:
Responsible for screening, referring and diagnosing internal or external inquiries and work requests as they relate to maintenance of personal computers and related systems. May assist in performing minor troubleshooting in the identification of applicable problems relating to PC's, applications software and basic information systems communications.

Education: High school diploma, vocational training or equivalent

Experience: Entry level experience

Knowledge/Skills: May have knowledge of a wide variety of software, hardware and PC operating systems is preferred.

Works on assignments that are moderately complex in nature where limited judgment is required in responding to inquiries and technology issues

Normally receives general instructions on routine work, detailed instructions on new assignments

Performs moderate troubleshooting in applicable areas and determines appropriate solutions to moderate problems based on prior experience and pre-established guidelines

Expertise in a wide variety of software, hardware and PC operating systems, and proficiency in other tools/products

Expertise in a specific area of knowledge (e.g., product, hardware, software systems)

Demonstrated ability to quickly learn and apply knowledge of new software, hardware and PC operating systems

Demonstrated ability to implement alternate and complex technical resolutions

Healthcare / Pharmacy Knowledge Preferred

 
location: Alpharetta, Georgia
job type: Contract
salary: $20.00 - 22.50 per hour
work hours: 8 to 5
education: High School
 
responsibilities:
Responsible for screening, referring and diagnosing internal or external inquiries and work requests as they relate to maintenance of personal computers and related systems. May assist in performing minor troubleshooting in the identification of applicable problems relating to PC's, applications software and basic information systems communications.

Works on assignments that are moderately complex in nature where limited judgment is required in responding to inquiries and technology issues

Normally receives general instructions on routine work, detailed instructions on new assignments

Performs moderate troubleshooting in applicable areas and determines appropriate solutions to moderate problems based on prior experience and pre-established guidelines

Expertise in a wide variety of software, hardware and PC operating systems, and proficiency in other tools/products

Expertise in a specific area of knowledge (e.g., product, hardware, software systems)

Demonstrated ability to quickly learn and apply knowledge of new software, hardware and PC operating systems

Demonstrated ability to implement alternate and complex technical resolutions

 
qualifications:
Education: High school diploma, vocational training or equivalent

Experience: Entry level experience

Healthcare / Pharmacy Knowledge Preferred

 
skills: Knowledge/Skills: May have knowledge of a wide variety of software, hardware and PC operating systems is preferred.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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