Business Analyst- Jr level
Randstad is hiring a Jr. Business Analyst!
Scope of Work
o Customer facing Business Support Analyst Team to perform post-production support functions.
o The team will be responsible for the ongoing support of USIS (IFS) applications in production.
o Interface directly with customers and Client technical, operations and business teams to resolve and complete customer requests.
o Develop and maintain positive relationships with key customer contacts.
o Analyze, diagnose and solve customer issues independently leveraging other resources within Client when required.
o Address system incidents, informational requests and other support with a sense of urgency and due professional care.
o Perform outbound communication and notifications related to USIS applications.
o Transition customers from project teams to post-install support team.
o Provide prompt and courteous service to external customers, internal business and IT partners.
o Maintain and update request information within the request tracking/ticketing system.
o Implement customer support best practices.
o Maintain customer application run book.
location: Alpharetta, Georgia
job type: Contract
salary: $24.55 - 34.04 per hour
work hours: 8 to 5
o Customer facing with demonstrable communication skills.
o Microsoft Office Suite (Word, Excel, and PowerPoint).
o Jr. resources should have basic technology knowledge - General understanding of software systems, servers, databases, network, operating system and client side technology.
o Sr. resources should have intermediate to advanced technology knowledge, to include experience with all or any of the following: XML, SQL, Unix/Linux, Java runtime, Middleware.
o Ability to learn Client tool set required to perform job.
o Ability to learn Client products and related industry knowledge.
o Strong verbal and written communication skills (English).
o Critical thinking.
o Exceptional customer service and follow-up skills, energetic with positive attitude.
o Research, investigate and analyze requests with minimal oversight or guidance. Must be able to own and see tasks through to completion without significant guidance.
o Demonstrate proficiency to define problems, collect data, establish facts, and draw valid conclusions through deductive reasoning.
4 year degree is strongly preferred.
Technical degree desirable (examples: IT, MIS, CS, etc..) vs. liberal arts, unless resource has a minor in a technical discipline and/or solid experience and knowledge is demonstrated
Degrees from technical institutions will be considered in conjunction with sufficient demonstrable experience
Alternate experience e.g. military service will be considered with sufficient demonstrable experience
skills: Technical knowledge: Unix, Oracle, Java, XML
o Ability to read XML
o Ability to decipher log files - use them to troubleshoot issues
o Ability to access data in a DB
o Ability to access info on a Unix box
o Infrastructure knowledge such as Network, Webhosting and Database
o Ability to answer questions such as 'what is the cloud?', 'what is a URL?'
Communication: There will be extensive customer contact and communication
o Ability to explain information and resolutions to customers
o Ability to communicate with internal teams in research / resolution process
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.