Help Desk Technician I

  • location: Johnson City, TX
  • type: Contract
  • salary: $22 - $28 per hour
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job description

Help Desk Technician I

job summary:
A client of ours north of San Antonio, TX is looking for a Help Desk Technician II for a 6 month contract opportunity.

This position is responsible for providing computer set up, computer system support and resolving computer related problems.

Must have strong customer service skills on both the phone and desk side.

 
location: Johnson City, Texas
job type: Contract
salary: $22 - 28 per hour
work hours: 8 to 5
education: Associates
 
responsibilities:
Responsibilities and Duties but, not limited to are the following:

  • Providing computer set up, computer system support and resolving computer related problems
  • Answer helpdesk phone line and enter details into the ticket tracking system
  • Maintain daily records in the ticket tracking system.
  • Provide advanced technical computer support for all applications, tools and utilities
  • Perform routine duties in the set up, maintenance and repair of computer hardware and peripherals
  • Install, upgrade, configure and provide support for desktop hardware, software and peripherals
  • Determine when to replace or dispose of hardware
  • Assist with ordering and tracking hardware inventory
  • Assist with equipment disposals
  • Refer major hardware or software problems or defective products to vendors or technicians for service
  • Confer with users and supervisor to establish requirements for new systems or modifications
  • Assist with maintaining user documentation for applications
  • Reassemble machines after making repairs or replacing parts
  • Reinstall software programs or adjust settings on existing software
  • Assemble machines according to specifications, using hand tools and power tools
  • Operate machines in order to test functioning of parts and mechanisms
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software
  • Install and configure new equipment, including operating software and peripherals.
  • Identify, research and troubleshoot complex user questions and problems
  • Build images for personal computers and laptops
  • Create scripts and execute programs to manage software on computers
  • Assist with ensuring proper licensing limits and licensing questions
  • Evaluate software products and make recommendations
  • Stay abreast of advances in technology
 
qualifications:
Qualified candidates will have the following qualifications:

  • High School Diploma or equivalent
  • One year of experience in computer setup and troubleshooting
  • Knowledge of using computers and computer systems, including hardware and software to set up functions, enter data or process information
  • Documented hands on MAC experience
  • Knowledge of principles and processes for providing customer service
  • Knowledge of information systems products and services
  • Knowledge of computer functions and information technology to research, analyze and troubleshoot computer problems
 
skills:
  • Skilled in time management
  • Skilled in handling multiple tasks, prioritizing and changing priorities
  • Skilled in identifying, analyzing and resolving problems
  • Ability to communicate effectively verbally and in writing
  • Ability to listen to and understand information verbally and in writing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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