Desktop Support

  • location: Vienna, VA
  • type: Contract
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job description

Desktop Support

job summary:
Essential Duties:

  • Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Windows, MS Office, MS Exchange 5.5, Outlook, SharePoint, etc.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.
  • Handles problem recognition, research, isolation, resolution, and trouble ticket follow-up for routine user problems, referring more complex trouble tickets to supervisor or more senior-level Help Desk Analysts.
  • Logs and tracks call using problem management database and maintain history records and related problem documentation.
  • Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues.
  • Trains users on software and hardware on-site.
  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Minimum Requirements:

  • At least 1 year of experience
  • Associate's degree/ IT certifications
  • Experience supporting a Government Contractor preferred
 
location: Vienna, Virginia
job type: Contract
work hours: 9 to noon
education: Associates
 
responsibilities:
Essential Duties:

  • Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Windows, MS Office, MS Exchange 5.5, Outlook, SharePoint, etc.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.
  • Handles problem recognition, research, isolation, resolution, and trouble ticket follow-up for routine user problems, referring more complex trouble tickets to supervisor or more senior-level Help Desk Analysts.
  • Logs and tracks call using problem management database and maintain history records and related problem documentation.
  • Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues.
  • Trains users on software and hardware on-site.
  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Minimum Requirements:

  • At least 1 year of experience
  • Associate's degree/ IT certifications
  • Experience supporting a Government Contractor preferred
 
qualifications:
Essential Duties:

  • Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Windows, MS Office, MS Exchange 5.5, Outlook, SharePoint, etc.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.
  • Handles problem recognition, research, isolation, resolution, and trouble ticket follow-up for routine user problems, referring more complex trouble tickets to supervisor or more senior-level Help Desk Analysts.
  • Logs and tracks call using problem management database and maintain history records and related problem documentation.
  • Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues.
  • Trains users on software and hardware on-site.
  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Minimum Requirements:

  • At least 1 year of experience
  • Associate's degree/ IT certifications
  • Experience supporting a Government Contractor preferred
 
skills: Essential Duties:

  • Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Windows, MS Office, MS Exchange 5.5, Outlook, SharePoint, etc.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.
  • Handles problem recognition, research, isolation, resolution, and trouble ticket follow-up for routine user problems, referring more complex trouble tickets to supervisor or more senior-level Help Desk Analysts.
  • Logs and tracks call using problem management database and maintain history records and related problem documentation.
  • Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues.
  • Trains users on software and hardware on-site.
  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Minimum Requirements:

  • At least 1 year of experience
  • Associate's degree/ IT certifications
  • Experience supporting a Government Contractor preferred

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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