Call Center Software Business Analyst III

  • location: Atlanta, GA
  • type: Temp to Perm
  • salary: $65 - $75 per hour
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job description

Call Center Software Business Analyst III

job summary:
The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. They will need to have strong coaching, mentoring, training and facilitation skills as well as be able to effectively manage multiple assignments and priorities. They will need to estimate, plan, schedule, organize, coordinate, and execute activities.

Candidate must be detailed and analytical. Understand broad call center requirements and how they integrate together. Have an understanding and analysis of call center overall.

Skillset:

- Required: Call center, Cisco preferred, IVR, agile / scrum, testing, Call routing

- Desirable: Speech, UI, voice recording, workforce management, call center reporting and metrics, analytics

 
location: Atlanta, Georgia
job type: Contract
salary: $65 - 75 per hour
work hours: 8 to 5
education: No Degree Required
 
responsibilities:
The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. They will need to have strong coaching, mentoring, training and facilitation skills as well as be able to effectively manage multiple assignments and priorities. They will need to estimate, plan, schedule, organize, coordinate, and execute activities.

 
qualifications:
Candidate must be detailed and analytical. Understand broad call center requirements and how they integrate together. Have an understanding and analysis of call center overall.

 
skills: Skillset:

- Required: Call center, Cisco preferred, IVR, agile / scrum, testing, Call routing

- Desirable: Speech, UI, voice recording, workforce management, call center reporting and metrics, analytics


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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