IT Process Analyst

  • location: Painted Post, NY
  • type: Contract
  • salary: $31 - $34 per hour
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job description

IT Process Analyst

job summary:
Seeking an IT Process Analyst tgo participate in the design of high quality processes that align with best practice and enable high quality service. SME for ITIL processes such as Incident, Problem, Knowledge Request Fulfillment, Event, etc. as well as project resource with a focus on ITSM Processes.

 
location: Painted Post, New York
job type: Contract
salary: $31 - 34 per hour
work hours: 8 to 5
education: Associates
 
responsibilities:
  • Identify process impact based on tool modifications and interface with key stakeholders of ITSM processes.
  • Identify sources of data to define improvement opportunities and provide input for process design and identified improvements.
  • Incorporate key vendors/partners into existing processes.
  • Contribute to the usage of PEx Tools and organizational feedback to drive continual improvement.
 
qualifications:
  • Minimum level of education: Two year degree
  • 2 years' of experience with process development, improvement
  • Top three skills: ITIL, Process Development/Improvement, Data Analysis
 
skills:
  • Familiarization with industry best practice process benchmark in comparison with existing processes to drive Improvement.
  • Analysis of process performance results and development of proposed action plan.
  • Identify training needs, develop training and deliver training.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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