IT Support Tech III / HU

  • location: New Albany, OH
  • type: Contract
  • salary: $25 - $29 per hour
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job description

IT Support Tech III / HU

job summary:
Provide employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic server based support issues. Troubleshoot OS software and hardware issues. Log or record support tickets and/or cases. For more complex application issues, transfer internal customers to second-level Help Desk Technicians. Performs complex tasks and completes assignments with little or no assistance. Fully proficient in discipline. Works under limited supervision with latitude for independent judgment.

Physical demands and environment of the job: Candidates can be asked to work shifts including nights, weekends & holidays. Demonstrate and apply basic to intermediate level technical literacy, knowledge and skills in the major technical disciplines. Computer Systems· Site Infrastructure.

 
location: Columbus, Ohio
job type: Contract
salary: $25 - 29 per hour
work hours: 8 to 5
education: Associates
 
responsibilities:
Provide employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic server based support issues. Troubleshoot OS software and hardware issues. Log or record support tickets and/or cases. For more complex application issues, transfer internal customers to second-level Help Desk Technicians. Performs complex tasks and completes assignments with little or no assistance. Fully proficient in discipline. Works under limited supervision with latitude for independent judgment.

Physical demands and environment of the job: Candidates can be asked to work shifts including nights, weekends & holidays. Demonstrate and apply basic to intermediate level technical literacy, knowledge and skills in the major technical disciplines. Computer Systems· Site Infrastructure.

 
qualifications:
Provide employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic server based support issues. Troubleshoot OS software and hardware issues. Log or record support tickets and/or cases. For more complex application issues, transfer internal customers to second-level Help Desk Technicians. Performs complex tasks and completes assignments with little or no assistance. Fully proficient in discipline. Works under limited supervision with latitude for independent judgment.

Physical demands and environment of the job: Candidates can be asked to work shifts including nights, weekends & holidays. Demonstrate and apply basic to intermediate level technical literacy, knowledge and skills in the major technical disciplines. Computer Systems· Site Infrastructure.

 
skills: Must haves: Windows OS experience, Server Admin skills.

Mainframe experience is a huge plus


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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