Support Analyst

  • location: Redmond, WA
  • type: Contract
  • salary: $18 - $20 per hour
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job description

Support Analyst

job summary:
Support Analyst needed for Contract Opportunity with Randstad Technologies client in Redmond, WA

Job Description

Our client is looking for an experienced Support Analyst to join their team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Operations team working on the Halo franchise. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!

Responsibilities

  • Desktop/server software/hardware set-up and troubleshooting
  • End-user support for proprietary tools
  • Works as a team member to assist with operations support
  • Keeping users informed of incident progress, notifying them of upcoming changes or planned outages, etc.
  • Complete assigned documentation tasks with new or updated known errors and workarounds
  • Responsible for asset management and inventory control
Qualifications & Skills

  • 1-2 years of work-related experience
  • Strong understanding of Microsoft products
  • Outstanding communication and customer service skills
  • Excellent problem resolution and analytical skills
  • Ability to learn quickly in fast-paced environment
Pluses

  • Strong understanding of desktop support
  • Experience with core IT infrastructure
 
location: Redmond, Washington
job type: Contract
salary: $18 - 20 per hour
work hours: 9 to 5
education: Associates
 
responsibilities:
Responsibilities

  • Desktop/server software/hardware set-up and troubleshooting
  • End-user support for proprietary tools
  • Works as a team member to assist with operations support
  • Keeping users informed of incident progress, notifying them of upcoming changes or planned outages, etc.
  • Complete assigned documentation tasks with new or updated known errors and workarounds
  • Responsible for asset management and inventory control
 
qualifications:
Qualifications & Skills

  • 1-2 years of work-related experience
  • Strong understanding of Microsoft products
  • Outstanding communication and customer service skills
  • Excellent problem resolution and analytical skills
  • Ability to learn quickly in fast-paced environment
Pluses

  • Strong understanding of desktop support
  • Experience with core IT infrastructure
 
skills: Qualifications & Skills

  • 1-2 years of work-related experience
  • Strong understanding of Microsoft products
  • Outstanding communication and customer service skills
  • Excellent problem resolution and analytical skills
  • Ability to learn quickly in fast-paced environment
Pluses

  • Strong understanding of desktop support
  • Experience with core IT infrastructure

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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