Service Desk Analyst

  • location: San Antonio, TX
  • type: Contract
  • salary: $17 - $17.24 per hour
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job description

Service Desk Analyst

job summary:




A client of ours in San Antonio, TX is looking for a Service Desk Analyst for a 9 month + contract opportunity.



*** You will work shifts between 6am and 6pm if hired for this role ***

Qualified candidates will have the following qualifications:



  • Customer Service skills
  • Support Center certification (preferred)
  • 2 years experience in Information Technology, Business, Engineering or related field.
  • SAP Experience
Essential Functions:









  • Provides "single point" of contact for all IT related needs.
  • Processes service requests via e-mail, on-line forms, telephone, employee self-service and walk-ins.
  • Documents, triages and records all incidents or service requests.
  • Documents processes and procedures for the internal knowledge base and external knowledge base.
  • Serves as an advocate for the customer to ensure a satisfactory resolution to their request or issue.
  • Keeps customers advised of the steps being taken to resolve their incident or service request.
  • Provides service excellence to customers while following the guidelines of the organization.
  • Assists with SAP troubleshooting and routine processes related to service entry, purchase requisitions and employee self-serve.
  • Assists in enforcement of corporate standard for use of PC, software, and IT applications.
  • Provides strong communication and teamwork between IT support resources and user community.
  • Serves as link between multiple support areas to coordinate problem and/or incident resolution.
  • Creates network, e-mail accounts, guest internet accounts, and remote access for the Network Support team.
  • Deactivates network accounts in support of the Network Support team, and other duties as assigned.
  • Performs other duties as assigned.












 
location: San Antonio, Texas
job type: Contract
salary: $17.00 - 17.24 per hour
work hours: 8 to 6
education: High School
 
responsibilities:
  • Provides "single point" of contact for all IT related needs.
  • Processes service requests via e-mail, on-line forms, telephone, employee self-service and walk-ins.
  • Documents, triages and records all incidents or service requests.
  • Documents processes and procedures for the internal knowledge base and external knowledge base.
  • Serves as an advocate for the customer to ensure a satisfactory resolution to their request or issue.
  • Keeps customers advised of the steps being taken to resolve their incident or service request.
  • Provides service excellence to customers while following the guidelines of the organization.
  • Assists with SAP troubleshooting and routine processes related to service entry, purchase requisitions and employee self-serve.
  • Assists in enforcement of corporate standard for use of PC, software, and IT applications.
  • Provides strong communication and teamwork between IT support resources and user community.
  • Serves as link between multiple support areas to coordinate problem and/or incident resolution.
  • Creates network, e-mail accounts, guest internet accounts, and remote access for the Network Support team.
  • Deactivates network accounts in support of the Network Support team, and other duties as assigned.
  • Performs other duties as assigned.
 
qualifications:
  • Customer Service skills
  • Support Center certification (preferred)
 
skills:
  • Strong Customer Service skills and focus
  • 2 years experience in Information Technology, Business, Engineering or related field.
  • SAP Experience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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