Customer Support Specialist II

  • location: Oregon City, OR
  • type: Contract
  • salary: $18.82 - $20.64 per hour
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job description

Customer Support Specialist II

job summary:
Role

  • Manage multiple Sustainability & Foundation software donation programs
  • Ensure timely & accurate review of applications by evaluating completed applications against program criteria, engaging with the applicant to solicit more information as needed, and understanding the rationale behind policies to make good judgement calls.
  • Conduct searches for information about applicants to determine if their work to design and make things with our software is contributing to a better world through environmental & social impact. Understand basic principles of how Autodesk software can be used to make a better world.
  • Tactfully and promptly communicate with applicants when their applications are declined, evaluate appeal requests.
  • Ensure integrity and completeness of customer and software granting information in our salesforce CRM system
  • Take ownership of customer inquiries or software order issues, ensure timely and accurate resolution
  • Maintain and improve processes to track & report on software granting activities; Run quarterly audits on completed software grants
  • Manage day to day operations of Customer Experience Representatives by helping to answer their questions, being a point of escalation, and tracking progress.
 
location: Offsite/Home, Oregon
job type: Contract
salary: $18.82 - 20.64 per hour
work hours: 9 to 6
education: Bachelors
 
responsibilities:
Requirements

  • Excellent proficiency in English, strong written communication skills
  • Ability to understand a customer's issue or question and identify the best solution
  • Customer support experience
  • Ability to prioritize and manage time efficiently
 
qualifications:
Requirements

  • Excellent proficiency in English, strong written communication skills
  • Ability to understand a customer's issue or question and identify the best solution
  • Customer support experience
  • Ability to prioritize and manage time efficiently
 
skills:

Preferred

  • Experience with Salesforce
  • Prior experience in a customer support role with email as the main communication channel
  • Experience managing or leading others

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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