Messaging Support Engineer III

  • location: Houston, TX
  • type: Contract
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job description

Messaging Support Engineer III

job summary:
Title: Messaging Support Engineer

Duration: 6+ Months

Location:Houston,Texas

Description:

  • The Messaging Support Engineer is responsible for providing level 2 support for message routing a protection layers.
  • Technologies supported include Email gateway and Office 365.
client values innovative thinkers - passionate leaders who are eager to learn and grow. We are looking for engineers who love and understand hybrid email infrastructure, related cybersecurity capabilities and provide enthusiasm, a good work ethic, and the ability to learn quickly & innovate.

Primary Responsibilities

- Act as the primary point of contact for internal support escalations

- Work directly with the vendor support team for any platform or service related issues

- Act as the point of contact for any mail routing and delivery issues

Requirements

- 2+ years of experience administering common chat messaging platforms

- 2+ years of experience working in a support role

- 2+ years of Office 365 support and deployment experience

- General TCP/IP networking knowledge

o IP Addresses, Masks, Default Gateway, DNS, Subnetting, Knowledge of commonly assigned ports

- SMTP troubleshooting skills

o MTA, MDA, MUA

- Hands-on-knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)

- Hands on experience with TAP URL, Attachment Defense, and Fraud Defense


- Hands on experience with email security Gateways, Encryption & Regulatory Compliance

- Experience administering a MDA, preferably Exchange or Office 365

- Resourcefulness can pull together the right cross-functional teams to get an issue resolved

- Self-motivator that thrives by providing users with world-class support and can manage a set of competing priorities

- Hands-on and Consulting experience to support cloud-based email solutions

- Deep understanding of Hybrid Microsoft Exchange 2016 on Premise/Office 365 - Exchange Online

Additional Technical Skills & Experience Desired:

- Proven ability to effectively communicate both orally and in writing to technical and non-technical audiences at all levels in an organization; develop procedural documentation; develop and conduct effective presentations; effectively demonstrate products and solutions

- Methodical approach to problem-solving, quick resolution and learn fast

- Ability to make appropriate decisions and evaluate priorities accordingly

- Ability to adapt to change and work with ambiguity

- Experience working as a technical leader within an agile process/project-oriented organization

- The ability to socialize ideas, challenge the status-quo, make recommendations and gather team consensus to move forward

- Self-driven and resourceful to achieve goals independently as well as work well in groups

 
location: Houston, Texas
job type: Contract
work hours: 9 to 6
education: Bachelors
 
responsibilities:
Primary Responsibilities

- Act as the primary point of contact for internal support escalations

- Work directly with the vendor support team for any platform or service related issues

- Act as the point of contact for any mail routing and delivery issues

 
qualifications:
Requirements

- 2+ years of experience administering common chat messaging platforms

- 2+ years of experience working in a support role

- 2+ years of Office 365 support and deployment experience

- General TCP/IP networking knowledge

o IP Addresses, Masks, Default Gateway, DNS, Subnetting, Knowledge of commonly assigned ports

- SMTP troubleshooting skills

o MTA, MDA, MUA

- Hands-on-knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)

- Hands on experience with TAP URL, Attachment Defense, and Fraud Defense


- Hands on experience with email security Gateways, Encryption & Regulatory Compliance

- Experience administering a MDA, preferably Exchange or Office 365

- Resourcefulness can pull together the right cross-functional teams to get an issue resolved

- Self-motivator that thrives by providing users with world-class support and can manage a set of competing priorities

- Hands-on and Consulting experience to support cloud-based email solutions

- Deep understanding of Hybrid Microsoft Exchange 2016 on Premise/Office 365 - Exchange Online

 
skills: Additional Technical Skills & Experience Desired:

- Proven ability to effectively communicate both orally and in writing to technical and non-technical audiences at all levels in an organization; develop procedural documentation; develop and conduct effective presentations; effectively demonstrate products and solutions

- Methodical approach to problem-solving, quick resolution and learn fast

- Ability to make appropriate decisions and evaluate priorities accordingly

- Ability to adapt to change and work with ambiguity

- Experience working as a technical leader within an agile process/project-oriented organization

- The ability to socialize ideas, challenge the status-quo, make recommendations and gather team consensus to move forward

- Self-driven and resourceful to achieve goals independently as well as work well in groups


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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