Desktop Software Analyst Lvl 4

  • location: Phoenix, AZ
  • type: Permanent
  • salary: $80,000 - $95,000 per year
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job description

Desktop Software Analyst Lvl 4

job summary:
Purpose of the Job

Installs, deploys, and supports applications and software deployed to workstations and Citrix servers. Uses automated application delivery and PC management suite for software/asset management. Provides technical support to resolve computer problems for customers in person, via telephone or from remote location. Provides assistance concerning the use of computer hardware and software, including printing, installation, electronic mail and operating systems.

 
location: Phoenix, Arizona
job type: Permanent
salary: $80,000 - 95,000 per year
work hours: 8 to 5
education: High School
 
responsibilities:
Purpose of the Job

Installs, deploys, and supports applications and software deployed to workstations and Citrix servers. Uses automated application delivery and PC management suite for software/asset management. Provides technical support to resolve computer problems for customers in person, via telephone or from remote location. Provides assistance concerning the use of computer hardware and software, including printing, installation, electronic mail and operating systems.

 
qualifications:
Required Job Skills (Applies to All Levels)

  • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • Advanced PC proficiency
  • Basic proficiency in spreadsheet, database, flow charting, and word processing software
  • Working knowledge of WSUS
  • Working knowledge of AD (Active Directory)
  • Advanced knowledge of computer operating systems
  • Knowledge of Application Virtualization (App-V)
  • Knowledge and experience with XenApp 4.5 - 6.5
  • Knowledge and experience with XenDesktop
  • Knowledge and experience withn profile mananagement
Required Professional Competencies (Applies to All Levels)

  • Strong analytical skills to support independent and effective decisions
  • Ability to document, research, track, and resolve user inquiries and problems
  • Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints
  • Perserverance in the face of resistance or setbacks
  • Effective interpersonal skills and ability to maintain positive working relationship with others
  • Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Systems research and analysis. Ability to write and present business documentation. (Applies to Levels 4 - 5)
  • Demonstrated ability to stay current on software trends and innovations
  • Experience working with and managing third parties (Applies to Levels 3 - 5)
  • Ability to maintain confidentiality and privacy
  • Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data
Required Leadership Experience and Competencies

Preferred Job Skills (Applies to All Levels)

  • Knowledge of HIPAA regulations
  • Advanced proficiency in spreadsheet, database, flow charting, and word processing software
  • Advanced Knowledge of WSUS
  • Expert knowledge of computer operating systems

    • Advanced knowledge of active directory
 
skills: Required Job Skills (Applies to All Levels)

  • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • Advanced PC proficiency
  • Basic proficiency in spreadsheet, database, flow charting, and word processing software
  • Working knowledge of WSUS
  • Working knowledge of AD (Active Directory)
  • Advanced knowledge of computer operating systems
  • Knowledge of Application Virtualization (App-V)
  • Knowledge and experience with XenApp 4.5 - 6.5
  • Knowledge and experience with XenDesktop
  • Knowledge and experience withn profile mananagement
Preferred Job Skills (Applies to All Levels)

  • Knowledge of HIPAA regulations
  • Advanced proficiency in spreadsheet, database, flow charting, and word processing software
  • Advanced Knowledge of WSUS
  • Expert knowledge of computer operating systems

    • Advanced knowledge of active directory

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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