Technical Analyst

  • location: Mather, CA
  • type: Contract
  • salary: $30 - $32 per hour
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job description

Technical Analyst

job summary:
Required Skills:

  • Windows/SQL administration background

    • SQL scripting experience
  • X86 application SQL implementation/installation/upgrade experience
  • NAS/SAN storage experience (Block/File)
  • Backup Recovery including restore experience
  • Troubleshooting and impact analysis experience
  • Remote Server administration experience

    • Bomgar
    • Web Ex
    • Skype
    • WebEx
  • Proactive monitoring background experience
 
location: Mather, California
job type: Contract
salary: $30 - 32 per hour
work hours: 8 to 5
education: No Degree Required
 
responsibilities:
Duties:

Supports technical standards and testing of enterprise policies systems and/or applications. Performs moderately complex technical analysis design support implementation and project management for technology related activities with minimal supervision. Provides customer support for technology leveraging Remedy to track and perform necessary trend analysis of issues. Provides support to the applications network systems and storage and escalates issues as needed. Assists team with the on-going tracking of enterprise technology maintenance contracts when applicable. Provides training and mentoring to Technical Analyst 1. Quality Standards and Testing - Obtains all appropriate signatures and approvals for the configuration and support of functional testing and change management. - Demonstrates leadership in researching outlining and writing documentation that is technically accurate and which conforms to established department methodology. - Contributes to development and revision of policy and procedure changes. - Assists in the commitment to develop service related reporting with minimal supervision. - Researches resolves and escalates application system storage or network incidents with minimal supervision. - May lead moderately complex projects. Support and Customer Satisfaction - Functions as a liaison between Information Services vendors external technical specialists and customers. - Clearly documents all identified issues during implementation and support in the Remedy system. - Provides on-going support and resolution of user issues. - Coordinates with end users appropriate enterprise technical staff and vendors to identify and correct reported problems. - Coordinates follow-through on user requests using established reporting structure. - Monitors the progress of problem resolution and keeps customers informed as to their status. - Keeps assigned tables and profiles updated to changes received from assigned customer departments other applications and vendor releases. - Provides support documentation to the Service Desk. - Reviews and manages various system log files error reports alert audit logs and security access logs as assigned. - Implements upgrades and supports the assigned technical solutions. Provides Technical Support Related to Enterprise Technologies - Monitors applications systems storage and networks using existing tool sets. - Identifies and escalates issues to on-call groups as appropriate. - Performs hardware and software upgrades replacements and/or repairs. - Provides detailed specifications data mapping and testing assistance. - Supports senior level Technical Analyst 3 with regards to technical standards and testing of enterprise policies. - Collaborates in collection of requirements for Enterprise contracts. - Conducts research with technical and application teams gathers requirements and coordinates with vendors. - Works with Affiliates and Product team members to define business and user requirements. - Participates in defining technical solutions. Leadership - Trains Technical Analyst I on service and escalation processes. - May provide Tool set training to Technical Analyst 1. - Serves as escalation point for Technical Analyst 1. - Develops and maintains a working knowledge of the technical design and use; continues to increase knowledge as the product functionality is changed or enhanced. - Attends training sessions and learns how to use other technologies.

 
qualifications:
  • Windows/SQL administration background

    • SQL scripting experience
  • X86 application SQL implementation/installation/upgrade experience
  • NAS/SAN storage experience (Block/File)
  • Backup Recovery including restore experience
  • Troubleshooting and impact analysis experience
  • Remote Server administration experience

    • Bomgar
    • Web Ex
    • Skype
    • WebEx
  • Proactive monitoring background experience
 
skills: Ability to document and implement short and long term plans of action. - Required Assist in the development of process and procedures. - Required Develop methodologies for analysis development implementation and testing. - Highly desired Experience in production related issues by performing cause analysis. - Required Knowledge and understanding of information technology concepts and technologies as is knowledge of computer systems hardware and software. - Required Manage multiple competing priorities in a fast paced dynamic working environment. - Required Medium to large organization experience with hospital and/or other health care experience. - Highly desired Previous project management experience - Highly desired Proven ability to document system workflows. - Required Proven problem determination and resolution experience. - Required Technical analysis experience ability to work in a team environment maintain a high level of customer service and possess attention to detail - Required: 3 Years


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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